Welcome Center Specialist

Children's Museum of South Dakota•Brookings, SD

7d•$15•Onsite

About The Position

Our Welcome Center Specialists provide a welcoming and inclusive environment for our guests, ensuring that every visitor has a positive first impression and memorable experience from the moment they arrive. This role demonstrates excellent customer service, acts as a resource for guests, and promotes Museum attendance, membership, exhibits, programs, events, and gift shop purchases.

Requirements

Shows a passion for and commitment to our mission, vision, and values.
Ability to create welcoming guest hospitality and provide positive customer service.
Team player with ability to collaborate and cooperate.
Great attention to detail.
Excellent written and verbal communication skills.
Strong organization and ability to accomplish tasks and meet deadlines.
Self-motivated and able to work independently.
Familiarity with basic computer office software and/or point of sale systems.

Nice To Haves

Previous customer service experience preferred.

Responsibilities

Promote a culture of hospitality and customer service at the Welcome Center to provide a friendly, professional, and efficient guest experience.
Proactively build understanding and familiarity with all Museum services, programs, events, membership benefits, and gift shop products to act as a resource for guests and promote Museum experiences.
Foster positive interactions with children and their grown-ups.
Process daily admissions, membership sales, gift shop purchases, and program registrations and arrivals.
Maintain a clean, well-organized, and inviting Welcome Desk environment that creates a positive visual first impression for all guests.
Serve as a primary point of contact for visitor inquiries, complaints, and special requests, resolving issues promptly and effectively.
Support memorable, engaging experiences for groups, such as field trips, birthday parties, and community organizations.
Assist in the delivery of off-site programs and outreach experiences that extend the Museum’s impact beyond its walls.
Assist with gift shop inventory sorting, storing, and restocking.
Other duties as assigned.