Program Manager - Reentry Welcome Center

Community Partners in Action•Waterbury, CT

18h•Onsite

About The Position

Community Partners in Action (CPA) is seeking a Program Manager for the Waterbury Reentry Welcome Center (WRWC). CPA, founded nearly 150 years ago, is dedicated to criminal justice reform and preserving the dignity of individuals. Our programs focus on reentry and housing, youth initiatives, a Prison Arts Program, and alternatives to incarceration, serving over 4,000 individuals annually in Connecticut. CPA is committed to a BEDI (Belonging, Equity, Diversity, and Inclusion) culture, aiming to build an inclusive workplace and drive constructive impact on criminal justice reform in CT, addressing racial inequities and ensuring the humanity and dignity of those within the system.

Requirements

Bachelor’s degree, preferably in the Social Science field, or equivalent work experience.
At least three years of supervisory experience in the Criminal Justice or Social Work field.
Experience working with the criminal justice population.
Experience with performance-based contracting.
Exceptional time management skills.
Exceptional communication skills (verbal, written, and computer).
Knowledge of the court system, reentry services, and community providers in the Greater Waterbury Community.
Knowledge of crisis intervention, trauma-informed care, evidence-based practices, and gender responsive principles.
Strong leadership skills.
Strong decision-making skills.
Strong interpersonal skills.
Strong organizational/prioritization skills.
Ability to work collaboratively with state agencies, community service providers, churches, civic groups, and funding sources.
Efficient data management skills.
Critical analysis skills.
The ideal candidate will be in recovery for at least five years and/or formerly incarcerated. If formerly incarcerated, the individual must have completed parole and/or probation and have no criminal justice involvement for at least three years.
Valid driver’s license.
Reliable transportation required.

Nice To Haves

Bi-lingual (English/Spanish) preferred.

Responsibilities

Oversee and implement all WRWC services and staffing to ensure compliance with agency and contractual requirements.
Provide direct oversight for the Pathway Home CT program, supervising five case managers across the state.
Set the program tone, coordinate and collaborate with management teams.
Manage complex decisions, build credible relationships, and multi-task.
Ensure a strengths-based culture is embraced and participant/program outcomes are consistently met.
Position the program for success internally and externally.
Commit to the agency mission and program goals.
Promote a culture of respect, empathy, mutual support, and belonging, working to eliminate unconscious bias or discrimination.
Oversee direction and management of program activities and staff, ensuring fidelity of program model.
Work in collaboration with Pathway Home CT lead partner, Career Resources, Inc.
Lead and facilitate regular team meetings with staff.
Formally meet monthly with staff individually to review and discuss performance and professional development.
Ensure 1x1 supervision occurs with all program staff.
Participate in the development of resources and staff to support the program and CPA’s cultural responsiveness and multi-lingual capacity.
Ensure program is in compliance with agency and contractual requirements.
Conduct file reviews consistent with program, agency, and funder guidelines.
Ensure staff compliance with inputting data into the designated database in a timely manner.
Maintain clear and open communication/collaboration with referral sources/funder network.
Maintain open lines of communication with staff and community partners to ensure participants receive optimal services.
Prepare and submit all reports consistent with program, agency, and funder guidelines.
Provide leadership, support, and supervision to five Pathway Home CT staff located across the state.
Provide oversight of Pathway Home CT data collection, ensuring data integrity and timeliness.
Manage and maintain fiscal resources in collaboration with the Program Operations Director and Fiscal Office.
Oversee use and maintenance of CPA property (building, computers, etc.).
Participate in monthly Program Manager Meetings and engage in leadership opportunities.
Represent the agency/program at the request of the Program Operations Director.
Collaborate with Human Resources Director and Program Operations Director on employment matters including recruiting, hiring, promotions/transfers, performance management, and terminations.
Ensure staff compliance with CPA policies and procedures regarding professional behavior, attendance, attire, etc.
Coordinate program fundraising events and research alternative funding resources.
Perform other leadership tasks and inter-agency functions as required.