Program Specialist 2

Internal•Bellingham, WA

1d•Onsite

About The Position

The Registrar's Office at Western Washington University supports the university's mission by fostering student success and ensuring the accuracy and integrity of institutional records, policies, and procedures. This position is part of the degree evaluation team, responsible for evaluating and processing baccalaureate degree applications to ensure adherence to all University requirements. The role involves the evaluation and oversight of specific specialized programs, accepting and articulating transfer credits, and supporting the Degree Works program. The position requires an individual who is an efficient time manager, comfortable with frequent interruptions, detail-oriented, and committed to providing excellent client service to the university campus.

Requirements

Bachelor of Arts or equivalent education/experience.
At least two years of coordinating a specific program / project and high-quality customer service experience OR equivalent education/experience.
Demonstrated experience maintaining high level of security / confidentiality with sensitive records.
Demonstrated commitment to support a workplace culture of diversity, access, equity, and inclusion.
Experience working independently, exercising independent judgment, and prioritizing tasks while working under deadlines.
Experience working in an environment guided by multiple policies and procedures.
Demonstrating experience learning and working with new software programs with minimal supervision.
All employees must comply with our Immunization policies, including Proof of Rubeola Measles Immunity within 60-days of hire.
All new employees must comply with the immunization policy and show employment eligibility verification as required by the U.S. Citizen and Immigration Service before beginning work at WWU.
A thorough background check will be conducted on all new hires which includes a sexual misconduct background check.

Nice To Haves

2+ years Banner Student Information Systems including Transfer Articulation Module or complex database systems experience.
Experience in higher education, primarily 4-year public institutions.
Document management software experience including scanning, indexing and retrieving records.
Experience with Adobe Professional, Publisher or other web development tools.
Experience testing relational database, information system upgrades for defects, performing data analysis to detect and troubleshoot errors.
Degree Works or similar degree evaluation software experience.
Proven ability to be an effective time manager, comfortable in a work environment with frequent interruptions while being detail-oriented in high volume, fast-paced environment.
Demonstrated ability to initiate creative solutions and troubleshoot in difficult situations.
Demonstrated ability to effectively communicate and achieve goals as a member of a team.
Experience using Microsoft Office Suite (including Teams.)

Responsibilities

Evaluation and complete oversight of specific specialized programs of study from initial application to final awarding of degrees.
Accepting and articulating transfer credits for enrolled students.
Supporting the Degree Works program utilized by the degree evaluation team, campus stakeholders, and students.
Performing the evaluation and processing of baccalaureate degree applications ensuring adherence to all University requirements.
Maintaining full client service to the university campus.