Program Specialist 2, Admissions

Skagit Valley College•Mount Vernon, WA

2d•$4,004 - $5,240•Onsite

About The Position

The Admission Program Specialist 2 performs complex admissions, enrollment, and placement functions in a fast-paced Entry Services Department. Serves as a primary point of contact for new students, managing the admissions process using the Student Management System (PeopleSoft), and providing excellent customer service. In addition, the position supports daily operations on the Mount Vernon campus and is a liaison to the Whidbey Island Campus and the San Juan Center enrollment services team. This position serves as a subject-matter expert on placement, application processing, and enrollment workflows, applying statewide policies and institutional procedures to ensure accurate student records and equitable services. This position supports students from initial inquiry through enrollment and works closely with departments such as Advising, Financial Aid, Testing, Workforce Education, Cashiers, and Instruction. The role includes responsibility for interpreting rules, resolving complex admissions cases, handling confidential data, and recommending workflow improvements. This position processes the Suspicious Admissions Applications process. This is a full-time classified position working 40 hours per week, 12 months per year, on-site at the Mount Vernon Campus.

Requirements

Associate’s degree or higher OR two (2) years of experience in higher education student support OR an equivalent combination of education and experience
Two (2) years of experience providing excellent customer service to a diverse population in Student Services or in a program specialty that provides similar services
Multilingual, including the ability to read, write, and speak at an advanced/fluent speaker level

Nice To Haves

Associate degree or higher
Multilingual in English and Spanish, including the ability to read, write, and speak at an advanced/fluent speaker level

Responsibilities

Manage college admissions and processing, ensuring accurate, timely, and compliant processing of applications
Evaluate application completeness and resolve discrepancies such as duplicate IDs and inaccurate coding
Verify applicant documentation, including ID, transcripts, and residency forms
Interpret and apply registration policies, including prerequisites, waitlists, deadlines, and program-specific requirements
Troubleshoot system and enrollment issues (e.g., ctcLink and CRM problems)
Participate actively in the New Student Registration and onboarding events
Identify admissions applications with inconsistencies or potential fraudulent indicators
Collect, review, and complete necessary documentation to resolve fraudulent cases
Manage identity verification interviews with the suspicious account holders as needed to verify identity
Identify and resolve discrepancies in student records, enrollment, and tuition
Update student groups, service indicators, and milestones accurately in ctcLink
Review and evaluate high school transcripts to determine appropriate placement aligned with SBCTC and college guidelines
Ensure accurate entry of placement information into ctcLink and student management systems
Provide high-quality frontline customer service to prospective and current students in person, by phone, email, and virtual platforms
Assist students with admissions steps, application processes, and general enrollment information
Maintain thorough knowledge of college programs, services, deadlines, and policies to support students effectively
Troubleshoot basic admissions and enrollment issues; escalate complex cases to the Program Specialist 3 or Director as needed
Support campus departments by providing accurate information and appropriate referrals to Advising, Financial Aid, Testing, Workforce Education, and other services
Assist with orientation, outreach, and student-facing events to support enrollment and engagement
Protect confidential student information in accordance with FERPA and institutional policies
Contribute to improving workflows, customer service practices, and communication materials to enhance the student experience
Participate in ongoing training to stay current on admissions policies, residency rules, system updates, and college procedures
Support hiring of student work-study and student hourly employees
Create and manage weekly schedules for front counter staff
Coordinate A-Team and hourly work-study weekly work schedule
Train student workers and student hourly employees to perform duties related to front desk duties and other duties as assigned