Program Specialist 2 - Admissions & Registration

Big Bend Community College•Moses Lake, WA

1d•Onsite

About The Position

Big Bend Community College invites applications for a Program Specialist 2 in the college's Admissions & Registration Department. This position manages admissions and enrollment processes for new and continuing students, including specialized programs such as Running Start, College in the High School, and international admissions. This role serves as a primary point of contact for students and external partners, ensuring accurate records, compliance with policies, and a seamless admissions and enrollment experience. This position reports directly to the Director of Enrollment Services & Registrar and is part of our supportive Student Services team, which includes Financial Aid, Counseling, Advising, Disability Support Services, and others. To work at the college, you will participate in a movement. We are taking action to intentionally and fearlessly create a college where all feel they belong, all people are represented and respected for their lived experiences, and each has received the recognition and support needed to thrive. Our students, the HEART of Big Bend Community College, and our employees, the SOUL, are the reason for deepening our commitment to this movement. Big Bend Community College’s organizational strength is captured in our small but mighty spirit. A small college taking on BIG things to enact BIG change to lift our students and employees. We are dedicated to extending postsecondary access to all our service district members and providing an environment for all to grow personally and professionally, steered by our mission and vision. Vision : To become our communities’ first choice to dream, learn, and succeed . Mission Serve as a Bridge Stand as a Leader Support for Success Our guiding principles are a call to action, establishing a standard for how we interact with each other, present BBCC in the community, serve students AND act upon areas of inequity. Guiding Principles Honor our Role as a Hispanic-Serving Institution Advocate for Equity, Inclusion, & Diversity Embrace our Workplace Norms Innovate Proactively Model Integrity Educate All If you share these values, we encourage you to come be a part of the movement happening at Big Bend Community College. This position is open until filled. Priority consideration will be given to applicants whose complete application has been received by September 10, 2026. Big Bend Community College reserves the right to offer this position to a qualified candidate at any time, so a prompt response is encouraged.

Requirements

Knowledge of admissions, enrollment, and student records processes, including specialized programs such as Running Start and College in High School.
Knowledge of applicable federal, state, and institutional laws, regulations, policies, and procedures related to admissions, enrollment, records management, and FERPA.
Knowledge of customer service principles and practices.
Knowledge of office technology, Microsoft Office Suite, electronic records systems, and student information systems such as PeopleSoft/ctcLink.
Knowledge of records retention, confidentiality requirements, and data security standards.
Knowledge of project coordination and process improvement principles.
Skill in researching, interpreting, and applying laws, regulations, policies, and procedures to a variety of situations.
Skill in analyzing information, identifying issues, and developing appropriate solutions.
Skill in organizing, prioritizing, managing multiple projects and competing deadlines.
Skill in maintaining accurate records and ensuring data integrity.
Skill in providing professional and responsive customer service to students, employees, community members, and external partners.
Skill in effectively using Microsoft Office Suite, student information systems, databases, and other technology tools.
Skill in preparing reports, presentations, correspondence, and other business documents.
Skill in establishing and maintaining effective working relationships with diverse individuals and groups.
Skill in communicating clearly and professionally, both orally and in writing.
Ability to think critically, exercise sound judgment, and make informed independent decisions.
Ability to interpret and apply laws, regulations, policies, and procedures accurately and consistently.
Ability to work independently with minimal supervision while maintaining accountability for assigned responsibilities.
Ability to manage multiple priorities, adapt to changing demands, and meet established deadlines in a fast-paced environment.
Ability to maintain confidentiality and safeguard sensitive student and employee information in accordance with FERPA and other applicable regulations.
Ability to communicate complex information effectively to students, staff, faculty, administrators, and the public.
Ability to provide equitable and inclusive service to individuals from diverse cultural, socioeconomic, educational, and ethnic backgrounds.
Ability to collaborate effectively with internal and external stakeholders to achieve departmental and institutional goals.
Bachelor’s degree or an associate degree and at least two (2) years of relevant work experience.
Experience maintaining student, patient, customer, or other confidential records and database systems while providing customer or administrative support services.
Experience working effectively with individuals from diverse academic, socioeconomic, cultural, disability, and ethnic backgrounds.
Proficiency with office technology and software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Teams) and zoom.

Nice To Haves

Experience working with post-secondary education systems and/or admissions processes.
Working knowledge of Washington State Running Start and/or other Dual Enrollment programs, including but not limited to College in the High School and Career and Technical Education (CTE) programs.
Bilingual proficiency in English and Spanish.
Knowledge of the Family Educational Rights and Privacy Act (FERPA) or similar student, patient, customer, or employee privacy laws, regulations, and best practices.

Responsibilities

Coordinate and administers admissions and enrollment processes for new students and specialized programs, including Running Start, College in the High School, and international admissions.
Serve as the primary point of contact for students, staff, high school partners, and external organizations regarding admissions, enrollment, and program-related processes.
Develop, implement, and maintain procedures to ensure effective operation of specialized admissions and enrollment programs while maintaining compliance with institutional, state, and federal requirements.
Monitor legislative and regulatory changes affecting admissions and enrollment programs; recommend and implement process changes to maintain compliance.
Coordinate special initiatives and projects related to Running Start and other specialized enrollment programs.
Review and investigate potentially fraudulent admission applications; processes suspected fraud cases in accordance with SBCTC guidelines and refers findings to appropriate authorities.
Prepare, validate, and submit required enrollment, billing, and compliance reports, including Running Start enrollment and reimbursement reports, National Student Clearinghouse reporting, and other state and federal reporting requirements.
Maintain accurate student admissions and enrollment records in accordance with college policies, state regulations, and records retention requirements.
Utilize ctcLink and other information systems to compile, analyze, and produce reports supporting enrollment management, program administration, and compliance activities.
Ensure the accuracy and integrity of student data and enrollment information used for internal decision-making and external reporting.
Monitor enrollment trends, reporting requirements, and operational procedures to support institutional effectiveness and compliance.
Provide guidance and consultation to students, employees, faculty, administrators, and community partners regarding admissions, enrollment, residency, registration, records, and specialized program requirements.
Communicate admissions and enrollment information through various formats, including email, phone, virtual meetings, presentations, and in-person interactions.
Establish and maintain collaborative relationships with local school districts, community organizations, and college departments to support student access and success.
Develop and deliver presentations, training, and informational sessions related to admissions, enrollment processes, and specialized programs.
Maintain admissions-related web content, forms, and communication materials to ensure information is current, accurate, and accessible.
Analyze admissions and enrollment processes to identify opportunities for increased efficiency, effectiveness, and service improvement.
Research and resolve complex student, staff, and program-related issues by applying college policies, procedures, and regulatory requirements.
Participate in institutional committees, professional organizations, and SBCTC workgroups related to admissions, enrollment, Running Start, and College in the High School programs.
Provide cross-training, documentation, and operational support to team members and other college departments as needed.
Perform related duties and special projects assigned in support of Enrollment Services and institutional priorities.
Maintain professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
Ensure no injuries to self or others by following safe work practices and policies. This includes, but is not limited to security and safety, understanding of Safety Data Sheets (SDS), equipment, fire, disaster, safe lifting, and body mechanics.
Ensure compliance with college policies and procedures and state and federal regulations.
Conduct self in a professional manner and ensure the interaction with team members and other support groups is conducted in a courteous and efficient manner conducive to the college’s values.
Perform related duties and responsibilities as may be required.

Benefits

The college reserves the right to remove documents, submitted but not requested, by BBCC as part of the application process. These documents include, but are not limited to statements of teaching philosophy, diversity statement, letters of recommendation, student evaluations, performance evaluations, etc.
BBCC reserves the right to not fill this position, reject all applicants, reopen the position, or make a direct appointment.
Applications received during this recruitment may be used to fill future vacancies at the College's discretion.
This posting does not reflect the entire job description and may be changed and/or modified, at any time, without notice.
If you have difficulty logging into your account, attaching documents, submitting your application, etc., please contact NEOGOV Customer Service at 1-855-524-5627.
Pursuant to RCW 28B.112.080, applicants must declare whether they are the subject of any substantiated findings of sexual misconduct in any current or former employment or are currently being investigated for, or have left a position during an investigation into, a violation of any sexual misconduct policy at the applicant’s current or past employers.
By law, post-secondary education institutions cannot hire an applicant who does not complete the questions.
Prior to employment, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform the position.
Per Governor Inslee’s Proclamation 21-14.5 , employees of higher education must be fully vaccinated against COVID-19, unless a medical or religious exemption is approved. Being fully vaccinated means that an individual is at least two weeks past their final does of an authorized COVID-19 vaccine regimen. As a condition of employment, new hired employees will be asked to provide proof of their COVID-19 vaccination, or request and be approved for a medical or religious exemption before beginning their employment with the College.
An offer of employment will not carry with it any responsibility or obligation on the part of the College to sponsor an H-1B visa.
In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire.
Official transcripts must be provided to the college upon hire.
Big Bend provides reasonable accommodations for qualified students, employees, and applicants with disabilities in accordance with the American with Disabilities Act and Section 504 of the Federal Rehabilitation Act of 1973.
Please direct all inquiries regarding compliance with access, equal opportunity, and/or grievances to the Executive Director of Human Resources/Equal Opportunity Officer/Title IX Coordinator/Section 504 Coordinator, BBCC 7662 Chanute Street NE, Moses Lake, WA 98837; or via email at [email protected] .
In compliance with state and federal regulations, BBCC is committed to a safe and drug and alcohol-free campus. Employees are expected to comply with BBCC’s policy prohibiting illegal drug use or activity, including notifications of criminal drug convictions and the use of prescription drugs or over-the-counter medications that are likely to affect job safety. The complete policy and procedure are available to view on the policies page ( Download PDF reader ) of the BBCC website. Printed copies of the policy and procedure are available by contacting the Human Resources Office at 509-793-2008.
BBCC strives to be a safe and secure campus for our students, employees, and community. Detailed information regarding campus security, crime statistics for the most recent-three year period, and other information is available on the Campus Safety and Security page of the BBCC website. If you have questions or would like a printed copy of the materials please contact Campus Safety and Security at 509-793-2286.
Big Bend Community College provides equal opportunity in education and employment and does not discriminate on the basis of race, sex, sexual orientation, gender identity/expression, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, use of a trained guide dog or service animal by a person with a disability, marital status, pregnancy status or families with children, a mother breastfeeding her child, AIDS/HIV or hepatitis C, genetic information, and/or status as a veteran or any other legally protected classification.