Program Specialist 2 - Workforce Education

Big Bend Community College•Moses Lake, WA

8h•Onsite

About The Position

Big Bend Community College (BBCC) is seeking a Program Specialist 2 for its Workforce Education Department. This role provides instructional, student, and clerical support for various workforce programs, including Accounting/Business, Agriculture, Automotive Technology, Aviation, and more. The position reports to the Dean of Workforce Education and collaborates with faculty and staff to ensure a positive student experience. BBCC is committed to extending postsecondary access and fostering personal and professional growth, guided by principles of equity, inclusion, and integrity.

Requirements

Experience using computers, spreadsheets, data entry and retrieval systems, and word processing software including Excel, Word, and Outlook to accomplish daily work.
Experience entering and extracting data from database applications.
Experience with including prioritizing tasks, keeping track of information or work in progress, ensuring accuracy, multi-tasking, handling interruptions effectively, meeting competing deadlines.
Interact effectively with diverse groups in team environment.
Work independently and as part of a team.
Think critically, problem solve, and utilize sound judgment to make independent decisions.
Learn new processes and applications.
Exercise independent judgement in the application of knowledge of laws, regulations, policies, and procedures to a variety of situations.
Communicate effectively orally and in writing, including the ability to engage in one-on-one conversations with students, parents, and the public.
Deploy strong organization, administrative, and problem-solving skills with excellent attention to detail.
Interact with others with a high level of tact, diplomacy, and analytical skills
Maintain a high level of confidentiality.
Multi-task in a fast-paced environment; prioritize multiple tasks and projects to meet deadlines.
Demonstrate competency in ability to provide service in a multicultural environment.
Bachelor’s degree from a regionally accredited institution.
One (1) year of work experience coordinating a program, preferably in an educational setting.
Equivalent education/experience will substitute for all minimum qualifications except when there are legal requirements, such as a license/certification/registration.

Nice To Haves

Previous teaching/training/tutor experience.
Familiarity with Canvas or equivalent learning management systems.
Previous experience working in higher education.
Experience with data management such as collecting, storing, analyzing, and reporting.
Bilingual (English/Spanish).
Demonstrated commitment to serving Latinx and other underrepresented student populations in higher education.

Responsibilities

Work collaboratively with program faculty to support instructional duties for courses offered in workforce programs; such as, preparing course documentation, grading assignments, providing course information, and supporting instruction on campus and at offsite locations.
Participate and support workforce education program/course outcomes and assessment.
Work closely with instructors to support campus, offsite, and online classroom environments.
Advise potential and continuing Workforce Education students.
Provide program information to potential students.
Represent Workforce Education programs at internal and external outreach events.
Schedule and coordinate student, course, and program orientations.
Work with campus resources to address admissions, registration, advising, and student financial issues.
Prepare updates and materials for regular meetings of the program advisory committee.
Recruit for and participate in advisory committee meetings.
At the discretion of the dean, monitor the program budget.
Track program expenditures.
Collect and prepare data for program reporting purposes running queries to extract data from ctcLink or requesting data from the Institutional Research & Planning Department.
Maintain student and program data.
Maintain security of program equipment and class/lab spaces.
Coordinate the creation and dissemination of promotional material, in collaboration with the Communications Office and program faculty.
Coordinate updates and revisions to program webpages with the Communications Office.
Attend academic and student services meetings, as necessary.
Maintain positive relationships with K-12 partners and industry within the service district.
Support, facilitate, and perform clerical/administrative and lab assistant roles as needed.
May supervise student workers.
Work closely with Admissions & Registration to ensure accurate coding of student records.
Maintain up-to-date, confidential student records and information.
Ensure confidentiality of customer information following the federal Family Education Rights and Privacy Act (FERPA), financial aid guidelines, and state and college regulations.
Maintain professional growth and development through seminars, workshops and professional affiliations to keep abreast of latest trends in field of expertise.
Ensure no injuries to self or others by following safe work practices and policies.
Ensure compliance with college policies and procedures and state and federal regulations.
Work and interact effectively with colleagues, staff, students, administrators, and others of various cultural and socio-economic backgrounds.
Perform related duties and other responsibilities as may be required.