Program Specialist 2 - Student Conduct

Columbia Basin College•Wa 99301, WA

2d•Onsite

About The Position

Columbia Basin College ("CBC" or the "College") seeks a Program Specialist 2 to support the College’s mission by helping foster a safe, respectful, and student-centered campus environment where students can learn, grow, and succeed. Through coordination of student conduct operations, case management processes, and educational outreach, this position promotes accountability, fairness, and student development while supporting equitable access to resources and services. Working collaboratively with students, faculty, staff, and campus partners, the Program Specialist 2 helps uphold institutional standards, strengthen community wellbeing, and contribute to a campus culture grounded in integrity, inclusion, and student success.

Requirements

Bachelor’s degree from an institutionally accredited college or university OR equivalent combination of education and experience
Two (2) years of experience in program coordination, student services, compliance, case management, or related area
Experience interpreting and applying policies, procedures, or program guidelines
Experience coordinating multiple work processes, deadlines, or case-based systems
Communication Skills: Communicates student conduct procedures and expectations clearly and consistently to students, faculty, staff, and campus partners. Produces accurate, professional written and verbal communications, including case notices and procedural guidance, while maintaining appropriate tone, clarity, and confidentiality in sensitive situations
Decision Making: Applies established student conduct policies and procedures to triage, route, and manage cases appropriately. Uses sound judgment to prioritize competing demands, determine next steps in case progression, and identify when escalation or consultation is needed
Organizational Skills: Manages multiple conduct cases, deadlines, and procedural requirements simultaneously while maintaining accuracy and attention to detail. Tracks case progress through established systems, ensuring timely documentation, follow-up, and completion of required steps
Problem-Solving Skills: Identifies issues in case flow, documentation, or communication and takes action to resolve routine operational challenges. Analyzes patterns or recurring issues and recommends process improvements to strengthen efficiency, compliance, and case management outcomes
Adaptability/Flexibility: Responds effectively to shifting priorities, urgent case needs, and varying levels of case complexity. Adapts to procedural updates, evolving campus needs, and workload fluctuations while maintaining consistency and adherence to conduct processes
Professionalism: Maintains confidentiality, neutrality, and professionalism in all conduct-related interactions and communications. Represents the Student Conduct program appropriately in meetings, hearings, and campus collaborations while upholding policies and supporting a fair, educational conduct process
CBC Shared Commitments: Demonstrates a willingness to work with and support others in completing assignments, accepts constructive feedback, and cooperates with coworkers and supervisors. Shows alignment with CBC Shared Commitments by treating others with respect, communicating and collaborating effectively, pursuing growth and learning, valuing and celebrating contributions, prioritizing wellness, and holding self and others accountable
Support for Diversity, Equity & Inclusion: Reflecting CBC's mission, vision and values, support initiatives that expand the human qualities that differentiate our workplace and educational setting; demonstrate and advocate an understanding of differences, open mindedness, compassion, sensitivity and interest in differing viewpoints given the diverse population and show a deep commitment to the involvement of colleagues, students and community members to student experience and success honoring freedom of expression as fundamental to personal, professional and organizational growth

Nice To Haves

Experience in student conduct, student affairs, or similar higher education conduct/case management systems
Experience serving as a subject matter resource or system expert for a program or functional area
Experience delivering presentations, trainings, or educational outreach
Experience managing or coordinating case management systems or workflow platforms

Responsibilities

Coordinate day-to-day operations of the Student Conduct program and oversee case workflow administration
Receive, assess, triage, and route student conduct reports to ensure timely and appropriate case assignment
Serve as the primary operational resource and subject matter expert for the student conduct case management system
Manage conduct case communications and oversee follow-through for notices, meetings, resolutions, sanctions, and compliance requirements
Interpret Student Conduct procedures and provide technical assistance to students, faculty, staff, and campus partners
Monitor case progress, deadlines, and procedural compliance and initiate appropriate follow-up
Coordinate conduct meetings, hearings, reports, and case documentation to support timely case resolution
Develop and deliver presentations related to student conduct processes, prevention initiatives, and campus engagement efforts
Serve as backup support for Student Conduct operations and independently coordinate routine case management functions as assigned
Evaluate program procedures and recommend process improvements to enhance operational effectiveness
Perform other related duties as assigned