Program Specialist 2 - BEdA

Tacoma Community College • Tacoma WA 98466, WA

4d • Onsite

About The Position

Tacoma Community College (TCC) is seeking a Program Specialist 2 for the Basic Education for Adults (BEdA) team. This position supports and coordinates academic services for students in Adult Basic Education and English Language Acquisition programs. The role involves working closely with front desk staff, the Data Specialist, Navigators, and the Associate Dean to ensure quality support and adherence to processes and procedures for all BEdA students. TCC is committed to serving a diverse urban community and encourages applications from candidates who value diversity, equity, and inclusion, and are dedicated to student success in a community college setting.

Requirements

• Associate's degree from an accredited college
• Two years of experience providing front-facing customer assistance regarding inquiries, complaints, problem solving, and coordinating office processes.
• OR equivalent education and/or experience.
• Experience with Microsoft Office products, including Outlook, SharePoint, PowerPoint, and Bookings.

Nice To Haves

• Experience working in higher education, specifically Adult Basic Education, English Language Acquisition, and Developmental Education programs
• Experience working with and providing services to underrepresented populations.
• A commitment to cultural diversity and awareness in the workplace
• Ethics, integrity, and sound professional judgement
• The ability to maintain confidentiality around student information and abide by FERPA regulations
• The ability to work both independently and collaboratively as part of a team
• Robust problem-solving and critical-thinking skills
• Excellent written and verbal communication skills
• Tact and diplomacy in responding to difficult, stressful, or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers.
• The ability to actively prioritize and multi-task

Responsibilities

• Proactively welcome and support visitors from diverse populations by providing accurate and timely information using translation tools when needed.
• Respond to electronic, phone, and in-person requests for specific program information and initiate paperwork when necessary, including verifying eligibility for program participants with an emphasis on providing outstanding customer service and problem solving.
• Ensure outgoing program phone and email messages are current and accurate and that all telephone and email inquiries are responded to within two business days.
• Collaborate with work study front desk staff to complete daily office tasks like sending appointment reminders to students, preparing orientation and workshop booklets, etc.
• Schedule advising appointments.
• Support navigators with day-to-day tasks and communications with students including sending out workshop, orientation, and appointment reminders.
• Coordinate with navigators and the Associate Dean to resolve student concerns by identifying the issues, determining the procedural steps necessary to bring resolution, working with program staff to implement the resolution, and communicating the results to the appropriate stakeholders.
• Work collaboratively with partner departments such as Advising, Access Services, Enrollment Services, and Outreach and Recruitment to ensure students receive high quality, appropriate services in a timely manner.
• Coordinate with the evening proctor and front desk staff to facilitate the laptop checkout program.
• Work with BEdA staff, partner departments, and external stakeholders to coordinate and disseminate the schedules and staff attendance for special events, testing, orientations, workshops, and class visits.
• Book spaces on campus for orientations, workshops, weekly team meetings, and enrollment classroom visits.
• Provide support during orientations and workshops by checking students in and assisting with student log-in support.
• Proctor student CASAS testing and writing samples.
• Keep front desk stocked with flyers, handouts, and other common materials (all available in SharePoint).
• Check office supplies and keep track of general numbers of important items (pens, stickies, batteries, etc.).
• Place office supply orders as necessary.
• Other duties as assigned.

Benefits

• Comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance.
• Life and long-term disability insurance plans
• Vacation, sick and personal leave
• Reduced tuition for the employee
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree