Program Services Director

Open Arms Care Corporation • Chattanooga, TN

6h

About The Position

To ensure the overall implementation of quality of programs and services are provided in accordance with all federal, state and corporate standards and regulations. This position will oversee the planning, staffing and control of group home services and programs. The overall implementation of quality programs will be monitored to ensure that services are being provided to clients in the group home and in accordance with all federal, state and corporate standards/regulations. To provide supervision to Program Managers and residential program services.

Requirements

• Bachelor’s degree in the human service discipline required.
• 3 years of experience working in the ID/DD field.
• Prior supervisory experience with at least 2 years in management
• Must be IDP qualified
• Must have strong case management credentials
• Proficient in policy/procedures, protocols
• Considerable knowledge in Medicaid/Licensure regulations
• Valid drivers’ license required
• Current CPR certification required within 30 days of hire
• Certified in Professional Crisis Management (PCM) within 60 days of hire is required

Responsibilities

• Coordinate actions between service areas in order to meet the needs of the client
• Mediator between Program Managers and other OAC employees
• Work with consultants on their needs, such as menus and equipment supplies
• Coordinate assessment due dates with the consultants
• Motivate and provide guidance for Program Managers
• Write necessary protocols and procedures for coordination and consistency
• Schedule “Administrator On Duty” participants
• Attend necessary team meetings and management training
• Gather feedback and provide feedback for Program Directors on an informal and formal (evaluations) basis.
• Assist the management team with working on quality improvement projects
• Conduct weekly meeting with the Program Manager at minimum and ensure that the Program Managers conduct weekly meetings with the Program Manager Assistants
• Assist/monitor the development and implementation of Individual Service Plans and Behavioral Support Plans
• Complete chart audits at least monthly
• Provide staff training through orientation and ongoing in-services.
• Ensures that residential departments maintain compliance with the budgetary guidelines by reviewing purchase orders prior to purchase being made.
• Complete evaluation of the Program Managers, and Behavior Support Specialist
• Serve as the liaison to the Human Right Committee
• Monitor and approve all overtime used in group home.
• Serve as a liaison between agency/parents/guardians and other organizations
• Serve as an advocate for the clients
• Attend house meeting when appropriate or needed
• Participate as an active member of the OAC Management team
• Attend ISP meetings when deemed necessary
• Participate in training to continually improve expertise in field of developmentally disabled
• Oversee the maintenance of the group homes by conducting monthly walk-through and recording findings
• Act as a Program Manager or other duties as needed in times of vacant positions.
• Perform internal investigations to submit to state
• Coordinate Professional services for the clients
• Perform Other Duties as Assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Manager