Program Service Specialist - Deviation Management
About The Position
The Program Service Specialist - Deviation Management is responsible for leading the investigation, assessment, resolution, and closure of product quality deviations and failing laboratory test reports across a broad portfolio of consumer packaged goods sold by a major national retailer. Product categories include cosmetics, over-the-counter (OTC) drugs, foods, dietary supplements, personal care products, household products, and general merchandise. This role serves as the primary point of contact for managing non-conforming product issues identified through laboratory testing, retailer surveillance programs, consumer complaints, regulatory inquiries, supplier investigations, and internal quality reviews. The Deviation Manager ensures timely risk assessment, root cause analysis, corrective and preventive action (CAPA) development, and communication with suppliers, laboratories, and retailer stakeholders to support compliant and defensible disposition decisions. The ideal candidate possesses strong technical knowledge of quality systems, regulatory requirements, laboratory testing methodologies, and consumer product safety standards, with the ability to balance compliance, business risk, and operational efficiency.
Requirements
- Strong technical knowledge of quality systems.
- Strong technical knowledge of regulatory requirements.
- Strong technical knowledge of laboratory testing methodologies.
- Strong technical knowledge of consumer product safety standards.
- Ability to balance compliance, business risk, and operational efficiency.
Responsibilities
- Leading the investigation, assessment, resolution, and closure of product quality deviations and failing laboratory test reports.
- Serving as the primary point of contact for managing non-conforming product issues.
- Ensuring timely risk assessment, root cause analysis, corrective and preventive action (CAPA) development.
- Communicating with suppliers, laboratories, and retailer stakeholders to support compliant and defensible disposition decisions.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
