Program Secretary - Crisis Response

Carle Health•Peoria, IL

7d•Onsite

About The Position

To facilitate the activities of the unit/facility through the effective performance of receptionist, transcriptionist, and clerical processes. Acts as the front door to the unit/facility, managing information, and connecting physicians, staff, patients, and visitors with appropriate resources. May also fill some duties of a Program Technician.

Requirements

Must have control over personal use of all mood-altering chemicals and behaviors. Upon Hire
Use of usual and customary equipment used to perform essential functions of the position. Upon Hire
Office work experience
Medical Terminology
Completion of Unit Secretary course
Basic reading, writing and oral skills
Ability to respond appropriately to customer/co-worker.
Interaction with a wide variety of people.
Maintain confidential information.
Ability to communicate only the facts to recipients or to decline to reveal information.
Ability to project a professional, friendly, helpful demeanor.
Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser.
Comfortable within a Windows OS and learning new application.
Basic Microsoft Word understanding

Responsibilities

Acts as the front door and receptionist for the unit/facility, promoting positive relationships
Greets visitors, physicians, patients, and staff promptly in a courteous, friendly, and receptive manner
Ensures that safety and privacy of patients and staff are top priority by monitoring closed circuit television cameras and allowing only appropriate individuals access into the unit/facility
Demonstrates thorough knowledge of HIPAA through actions such as asking visitors to sign-in, checking patient releases, etc.
Displays warmth, concern and respect for those seeking assistance
Answers telephone timely, professionally, identifying unit, name, and title
Establishes positive working relationships with other hospital departments and personnel
Knowledgeable and respectful of the roles other ancillary department personnel have in delivering patient care
Communication with others is professional and respectful
Alerts staff to walk-in assessments in a discreet and expedient manner
Keeps reception area organized and neat
Prioritizes and accurately channels incoming and outgoing information
Utilizes Technology accurately and efficiently
Skillfully and professionally answers incoming calls, transferring, coordinating and conferencing callers accordingly
Uses overhead paging system for emergent and non-emergent situations adhering to unit/facility policies
Enters and scans patient documents into EMR system
Prepares and enters survey and other assorted data into various spreadsheets for daily and monthly reports
Understands and is knowledgeable of computer downtime procedures
Enters, modifies, and corrects patient changes as appropriate
Prints/copies materials for office staff as requested
Proficiently operates and is able to trouble-shoot fax machine and printer
Performs activities efficiently and accurately to facilitate quality patient care and to ensure a safe and efficiently operating unit
Accurately utilizes supply ordering, seeking to promote efficient and cost-effective measures wherever possible
Responds appropriately to unit emergencies and alerts
File/scans reports from printer/fax
Maintains flexibility and is able to adapt to rapidly changing environment and work volume
Attends and participates in daily safety huddles
Attends and participates in unit committees, staff meetings
Submits work orders for repairs or cleaning of unit/facility as needed
Adheres to Infection Prevention & Safety policies
Performs extra duties as requested