Program & Resources Assistant (Bilingual - Spanish)

Hively•Oakland, CA

5d•Onsite

About The Position

Hively's mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. The Program & Resources Assistant is an organized, detailed, team oriented, customer focused individual who will be the front desk initial point of contact for clients at Hively. The Program Assistant will be responsible for managing the flow of parent resources, education and the community closet. They are also responsible for making appropriate referrals to internal departments and external agencies.

Requirements

Experience in a human services agency or equivalent educational degree
Bilingual and fluent in Spanish and English
Ability to define problems, collect data, establish facts, and draw valid conclusions
Experience using Microsoft Office software and Google Suite
Knowledge of all aspects of business office procedures
Ability to communicate effectively both orally and in writing
Ability to develop and maintain good working relationships with diverse groups of people
Basic math skills
Strong organizational skills
Flexibility to travel to and work from other Hively office locations in Alameda County as needed
Donation pick up

Nice To Haves

BA/BS with major coursework in social services/human development or related field
Experience in the delivery of services to a diverse population
Previous experience working for a non-profit

Responsibilities

Provide a warm welcome to Hively guests
Perform receptionist duties for our Oakland Office such as maintaining the office lobby and resources, and assist in maintaining office supplies including organizing the US and Internal Mail
Assist in maintaining a clean and orderly office environment
Process family need assessment forms and provide resources to families based on their need
Issue enhanced referrals to Stage 1 clients
Track Hively client survey
Manage and maintain the Hively Family Resource Center in Oakland, ensuring it is well-stocked and organized
Create, track and maintain new family enrollment welcome bags
Input and maintain accurate information in appropriate databases, paper files or electronic files
Create or modify various documents, reports, and schedule appointments using Google
Provide referrals and educational resources for families looking for childcare
Compile, reconcile, validate, and produce program data reports for daily, weekly, monthly, quarterly, and/or special assignments as needed
Accurately capture service records and financial transactions as assigned
Maintain required confidential participant records and TrustLine applications according to department, agency, local, State, and Federal requirements
Maintain relationships with community agencies that refer clients to the program and contribute to developing new referral sources
Create and maintain resources in Google Drive and Notion
Conduct outreach services and collaborate with community services and the communications department for special projects conducted in Pleasanton, Fremont and Oakland
Provide backup to Intake and Provider Support positions
Other duties as assigned