Program Representative

Aston Carter•Doral, FL

5d•$19 - $19•Onsite

About The Position

The Program Representative ensures the smooth day-to-day operation of assigned programs between the organization and its partners. This role issues, coordinates, and manages purchase orders throughout the entire process, making sure parts are delivered to customers correctly and within agreed lead times. The Program Representative serves as the primary point of contact for daily account management matters and supports program performance, growth, and continuous improvement.

Requirements

Strong customer service skills with the ability to manage day-to-day account needs and build positive relationships.
Proficiency in data entry with high accuracy and attention to detail.
Microsoft Office proficiency, including the ability to create and update reports and metrics.
Excellent communication skills, both written and verbal, to interact effectively with internal teams and external partners.
Demonstrated experience responding to customer inquiries and managing multiple tasks in a fast-paced environment.
Strong collaborative behavior with the ability to work effectively within cross-functional teams.
Problem-solving skills with the ability to analyze issues and propose practical solutions.
Effective task, time, and results-focused work habits, with the ability to prioritize and meet deadlines.
Strategic thinking skills to identify opportunities for improvement and growth within programs.
High attention to detail to ensure accuracy in purchase orders, reports, and communications.
Commitment to continuous improvement in processes and workflows.
Familiarity with ERP systems for order management and reporting.
Bachelor’s degree.

Nice To Haves

MBA is a plus.
Project or program experience is beneficial.
Purchasing experience is beneficial, particularly in managing purchase orders and supplier interactions.
Familiarity with aircraft parts and quality requirements is advantageous.
Experience working with operational metrics and performance reporting is helpful.

Responsibilities

Manage the day-to-day operational needs of assigned programs to ensure reliable and timely delivery of parts to customers.
Issue, coordinate, and manage purchase orders from creation through fulfillment, ensuring accuracy and adherence to agreed lead times.
Monitor order status, manage order expedites, and provide timely updates to internal and external stakeholders.
Serve as the lead point of contact for day-to-day account management matters, maintaining strong relationships with partners and customers.
Issue escalations to the Program Manager when issues arise that may impact delivery, quality, or customer satisfaction.
Support monthly reviews by preparing and presenting metrics, performance data, and status updates.
Update and produce operational reports that track program performance, order status, and key indicators.
Identify business growth opportunities within assigned programs and communicate recommendations to leadership.
Support program risk management by identifying potential risks, contributing to mitigation plans, and monitoring outcomes.
Highlight and develop process efficiencies and improvements to enhance service quality and operational performance.
Collaborate with cross-functional teams, including purchasing, operations, and quality, to resolve issues and improve workflows.
Ensure familiarity with aircraft parts and quality requirements when applicable to program activities.
Perform all other duties as assigned to support program success and customer satisfaction.