PROGRAM REPRESENTATIVE

State of Illinois•Peoria, IL

4d•Onsite

About The Position

The Illinois Department of Employment Security (IDES) is seeking an organized, professional, and results oriented individual to serve as a Program Representative. Responsibilities include providing services related to unemployment insurance benefits, such as determining unemployment insurance claims eligibility, and providing employment services. This position provides a great opportunity for someone who has a strong knowledge of federal and state laws pertaining to employment and Unemployment Insurance (UI) eligibility and is dedicated to ensuring UI benefit accuracy. The ideal candidate for this position will have excellent organizational skills and have experience assisting clients in an employment service program, social service program or related area providing employment, human resource development or social welfare services. IDES offers a competitive compensation plan, excellent benefits, and a pension program. We invite you to join our innovative team to help make a positive difference in the lives of Illinois employers and job seekers.

Requirements

Requires knowledge, skills and mental development equivalent to four (4) years of college with academic background in social/behavioral sciences or business; OR
Requires two (2) years (3,000 work hours) of experience as a department intermittent staff member and a minimum of two (2) years college credits completed with passing grades in social/behavioral sciences or business; OR
Requires four (4) years (6,000 work hours) as a department intermittent staff member.
Requires an Illinois State Police background check and self-disclosure of any criminal history.
Requires ability to travel in the performance of duties, with overnight stays as appropriate.
Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
This position has been found to meet the requirements in section 4A-101 of the Illinois Governmental Ethics Act requiring the occupant/employee to file a Statement of Economic Interest.

Nice To Haves

Qualifying state employees, in the employee Upward Mobility Program, may complete combinations of specific proficiency tests and training programs leading to a certificate of proficiency in lieu of the stated requirements for this class.
To utilize upward mobility contractual rights for this position, employees must apply internally and must upload a copy of the UMP grade notice to their application documents prior to submission. UMP grades can be uploaded to the Additional Documents OR Grade Documentation section of the application.

Responsibilities

Under general supervision, for an assigned area, serves as a Program Representative for the Illinois Department of Employment Security (IDES)
Performs functions related to receipt, review, entry, analysis and resolution of all types of routine, complex and special claims on benefit entitlement programs administered by the Illinois Department of Employment Security (IDES)
Assists clients with various programs and services offered by the Illinois Department of Employment Security (IDES) and partner agencies
Adjudicates monetary and nonmonetary benefit claim issues, providing eligibility determinations for routine, initial or continued claims
Advises clients on work attitudes, habits, relationships and attire as related to a specific job referral
Establishes and maintains activity reports to demonstrate work activity and detail time charging
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above