Program Registry Clinician

United Biosource Corporation• Remote, US,

8d•Remote

About The Position

Provide consistent customer service support to all stakeholders for the assigned program while collecting data from patients and healthcare professionals. This role involves handling inbound and outbound contacts, maintaining program knowledge, conducting communication through various channels to retrieve or clarify data, and ensuring accurate and timely data entry and documentation. The position also requires adherence to program guidelines, safety reporting, and escalation of issues when necessary.

Requirements

Licensed Practical Nurse licensed in the state of practice required
Excellent communication skills both verbal and written
Ability to work flexible work schedule that could include 24/7 on call coverage shifts

Nice To Haves

2-4 years of related healthcare or pharmaceutical experience generally preferred
Proficiency in Microsoft Office including Word, Excel and Outlook preferred
Working knowledge of customer service processes preferred
Ability to work on complex programs or multiple programs at the same time requiring critical thought processing
Proficient in multitasking and ability to prioritize tasks

Responsibilities

Handle inbound and outbound contacts from various sources (patients, healthcare providers, client, etc.) related to a specific UBC program
Provide consistent customer service support to all stakeholders for the assigned program
Maintain a working knowledge of program guidelines, medication, or disease being referenced in call scripts, frequently asked questions, project specific procedures and program reference material
Conduct communication through various channels (phone, fax, email) to retrieve data or to address discrepancies in data received
Complete full follow-up with regards to missing information from stakeholders, including data entry process, as applicable, documentation, and safety reporting per program guidelines
Ensure all assigned project tasks are completed
Review documents for program standards and take appropriate action
Ensure data entry, filing, and data confirmation are completed accurately and in a timely manner
Apply corrections and/or updates to the secured program applications and/or appropriate documents that have been identified through data verification or follow up calls
Document all communications in the appropriate application contact log in an accurate, concise, and timely manner
Responsible for reporting any adverse events as appropriate
When applicable, may be responsible for preparation and shipping of program materials and documenting action within the appropriate application
Escalate potential problems or issues that require management’s immediate attention
Responsible for ensuring all program compliance duties (including re-education of stakeholders, documentation of non-compliant event, review of alerts/ reminders, and healthcare provider follow-up) are completed
When applicable, may be responsible for preparation of program compliance materials for client meetings.
Other duties as assigned by the Project Manager, Coordinating Center Manager, Coordinating Center Director, and as determined by UBC SOPs