Temporary Program Referral Specialist

Tri-County Action Program Inc • Waite Park, MN

1d • $20 - $21

About The Position

Tri-CAP is seeking a detail-oriented, customer-focused Temporary Program Referral Specialist to join their Family Resources team. This role offers the opportunity to make a positive impact in the community while working in a supportive and fun environment. This is a temporary assignment with flexible hours, available for part-time or full-time, running from Mid-July to the end of September 2026.

Requirements

• Three years of education or work experience in human services or related field.
• Excellent customer service skills and ability to work with a wide variety of people.
• Knowledge of community resources.
• Ability to work independently and remain organized.
• Proficiency with Microsoft Office products (Word, Excel, Outlook), data entry skills.
• Excellent communication skills (both written and verbal), including excellent phone skills.

Nice To Haves

• Bi-lingual preferred (Spanish or Somali)

Responsibilities

• Utilize agency communication tools (including text messages, email, and chat features, as well as phone calls and in-person discussions) to guide applicants through eligibility guidelines and application requirements for Tri-CAP programs.
• Assess immediate and basic needs of clients and determine appropriate resources, both internal and external; and, if necessary, provide appropriate referrals.
• Assist in completing program applications as needed.
• Conduct follow up activities with clients, including phone calls, mailing, providing advocacy services, etc.
• Track referrals, activities and enrollments and enter data into appropriate client services databases.
• Participate in outreach, marketing and enrollment activities for Family Resource programs as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree