Program/Project Manager- Reconciliation Lead

JPMorganChase•Boston, MA

About The Position

Join Investment Middle Office Services (IMOS) and help institutional asset managers scale with confidence through a comprehensive suite of post-trade operations outsourcing. You’ll play a central role in safeguarding the integrity of client books and records by leading reconciliations and driving strong break resolution, controls, resiliency, and automation. As a Program/Project Manager in the Reconciliations team, you will coordinate efforts to ensure the integrity of client books and records through timely, accurate reconciliation of cash, positions, and transaction activity. You will handle daily exceptions and escalations, partnering with internal stakeholders and external parties to investigate breaks, resolve root causes, and prevent recurrence. You will also work with Technology, Product, and Control functions to meet SLAs and control standards, maintain resiliency, and drive automation and continuous improvement. This Vice President (VP) role has direct people management responsibility and is accountable for service delivery oversight, governance, and enhancing the reconciliation operating model and control framework. The VP leads the governance cadence, provides senior management reporting and escalation, and can dive into detail to resolve complex breaks, support incident response, and unblock delivery when needed.

Requirements

Accredited university degree (or equivalent experience).
Seasoned Markets Operations experience with a strong reconciliations focus (e.g., cash, positions, transaction/activity), including exception management, break investigation, and resolution.
Proven experience running governance routines and producing senior-level metrics and risk reporting for an operational control function.

Nice To Haves

Exposure to project/change delivery (e.g., onboarding, migrations, automation, process redesign) preferred.

Responsibilities

Oversee daily reconciliation production (cash, positions, transactions, and P&L/fees where applicable) across one or more product sets (e.g., cash, ETD, OTC, securities financing), ensuring timely completion and adherence to SLAs.
Lead exception management and escalation, including hands-on support for complex, material, or time-critical breaks; coordinate fixes with Trading, Operations, Technology, Product Control, Static Data, Custody/Prime, and external parties.
Own the reconciliation control environment: ensure sign-offs are completed, evidence is retained, breaches are escalated per procedure, and control standards are consistently met.
Own the governance operating rhythm: chair weekly/monthly forums (e.g., aged breaks, metrics and control performance, incident/problem management, and change readiness), drive actions to closure, and provide clear senior management reporting and escalation.
Partner with Technology/Change and Product on strategic initiatives including automation, tooling upgrades, data quality improvements, and workflow optimization.
Support audits and regulatory exams: demonstrate control design and operating effectiveness; respond to findings and drive remediation to closure.
People leadership: coach and develop analysts/associates (and/or team leads), manage capacity planning and coverage, oversee performance management, and support hiring where needed.
Lead onboarding workstreams from intake through go-live—scope, milestones, governance cadence, and senior stakeholder reporting.
Drive readiness of critical reference data (e.g., SSI, custody account mappings, broker/agent IDs, instrument identifiers, calendars, corporate action elections where relevant) to prevent predictable breaks.
Own post-go-live stabilization: trend early-life breaks, tune matching rules, refine exception workflows, and deliver a stabilization report (what improved, what remains, and next actions/owners).