Program/Project Management Lead

Salesforce•Indianapolis, IN

About The Position

Salesforce Signature Success helps customers maximize the value of their Salesforce investment through proactive guidance, expert support, and a deeper level of partnership. The CSM/CRM Center of Excellence team supports the CSM and CRM organization by coordinating priority initiatives, improving collaboration, and helping deliver a consistent experience for employees and customers. The team works with stakeholders across Customer Success, Offer Management, Cloud Success, Sales Strategy, and other functions. Salesforce is seeking a collaborative, organized Program Manager (Level 7) to coordinate cross-functional programs, build relationships, and turn evolving business needs into practical plans and clear communications. The position reports to the Senior Director, Strategic Programs & Governance. The initial focus is establishing and supporting a new M&A pooled Customer Success Manager (CSM) team. This community brings together CSMs who joined Salesforce through acquisitions and are not aligned with existing global field operating units. The Program Manager will help create a welcoming, connected, and effective experience by supporting onboarding and enablement, establishing communications and operating rhythms, surfacing common needs and feedback, and connecting members with Salesforce resources and partners. The role will help develop and improve the program while supporting other strategic programs over time.

Requirements

Experience coordinating programs, projects, operations, employee communities, or cross-functional initiatives from planning through execution.
Strong organizational skills and ability to manage multiple workstreams, deadlines, and details.
Clear written and verbal communication skills and ability to tailor updates to different audiences.
Ability to build positive working relationships with colleagues across teams, roles, and backgrounds.
Collaborative problem-solving skills, sound judgment, and willingness to seek guidance or escalate issues when appropriate.
Comfort working in an evolving environment, asking questions, and bringing structure to developing processes.
Ability to gather feedback or basic program data, identify patterns, and suggest practical improvements.
Experience facilitating meetings, coordinating stakeholders, and preparing concise presentations or program updates.
Community-minded, inclusive, service-oriented approach and genuine interest in helping colleagues succeed.

Nice To Haves

Experience supporting Customer Success, post-acquisition integration, onboarding, enablement, or employee community programs.
Familiarity with Salesforce products, organizational structures, or Customer Success practices.
Working knowledge of Google Workspace, Slack, CRM tools, and project-tracking tools, or ability to learn them quickly.

Responsibilities

Coordinate planning and day-to-day execution of assigned Account Success programs, including milestones, deliverables, communications, and follow-up actions.
Serve as community lead for the new M&A pooled CSM team, fostering connection, knowledge sharing, and belonging across acquired teams.
Partner with leadership and stakeholders to support onboarding, enablement, community sessions, and recurring engagement activities.
Establish practical community processes, communication channels, and operating rhythms; document resources and ways of working.
Gather input from CSMs and partners, identify common challenges, and recommend improvements to the community experience.
Work with cross-functional teams to clarify goals, responsibilities, timelines, and next steps.
Track program progress, participation, feedback, and success measures; flag risks or dependencies and coordinate resolutions.
Prepare clear updates, meeting materials, and presentations for leaders and stakeholders.
Support investigation and resolution of operational issues by connecting partners and tracking follow-through.
Contribute to other Account Success priorities and special projects as business needs evolve.