About The Position

Serves as an authority over Product Owners and product teams to ensure clarity in strategic direction. Brings expertise in leading and managing project requirements and introducing beneficial tools and practices. Focuses on managing product development to meet the needs of internal and external clients, establishing business value for product development and implementation, and providing business perspective and guidance on opportunities and risks. Leads development of the product portfolio and provides workable solutions to satisfy customer and market expectations in collaboration with stakeholders, Product Owners, and scrum teams. Collaborates with management to identify and plan product releases, reviews milestones with stakeholders, and manages continued development of existing products. Validates proposed solutions through market research, assists with pricing packages and structures, communicates internally and externally, and develops and maintains product roadmaps. Manages product backlogs using product roadmapping and backlog management tools. Works with testing managers to ensure functionality is tested against business requirements and leads change control to reflect project priorities. Participates in product refinement, sprint planning, and sprint reviews. Organizes workshops with product users, validates hypotheses, and implements solutions. Contributes to initiatives that support customer satisfaction, provides product training to partners and staff, and identifies individual and team training needs.

Requirements

  • Bachelor's degree in Product Management, Engineering, Information Technology, or a related field, or an additional four years of relevant work experience in lieu of a bachelor's degree.
  • Eight years of experience in business analysis, business development, solutions development, systems analysis, technical design/development implementation, or equivalent experience; alternatively, six years of previous Product Owner experience with in-depth knowledge of Agile processes and principles.
  • ServiceNow experience is required, including work experience with CRM modules.
  • Proficiency in Agile methodologies, principles, and procedures.
  • Expert ability to use product KPIs and business metrics to optimize products.
  • Expert ability to recognize, analyze, and solve a variety of problems.
  • Expert ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Certified Scrum Product Owner (CSPO) certification required upon hire.

Nice To Haves

  • Previous healthcare experience.
  • Advanced degree.

Responsibilities

  • Lead development of the product portfolio and provide solutions that meet customer and market expectations in collaboration with stakeholders, Product Owners, and scrum teams.
  • Collaborate with management to identify and plan product releases, review milestones with stakeholders, and manage ongoing development of existing products.
  • Validate proposed solutions through market research and assist with pricing packages and structures.
  • Communicate internally and externally and develop and maintain product roadmaps.
  • Manage development team product backlogs using product roadmapping and backlog management tools.
  • Work with testing managers to ensure product functionality is tested against business requirements.
  • Lead change control processes to reflect project priorities.
  • Participate in product refinement, sprint planning, and sprint reviews.
  • Organize workshops with product users, validate hypotheses, and implement effective solutions.
  • Contribute to initiatives and activities that support and increase customer satisfaction.
  • Conduct product training for partners and staff and identify individual and team training opportunities.
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