Product Owner - Customer Order Management

Schneider Electric•Nashville, TN

1d•Remote

About The Position

An exciting opportunity for a Product Owner - Customer Order Management/Execution is available within the Digital Transformation program as we deploy SAP across North American plants. The primary responsibility of this position is to enable a successful business transformation in Order Execution as we transition from legacy systems to the future-state SAP solution. You will apply an agile mindset and a continuous-improvement focus to deliver value to Global Supply Chain. Working closely with business stakeholders and cross-functional teams, you will help ensure the deployed solution supports end-to-end order operations and meets business needs.

Requirements

Work effectively under tight deadlines and competing priorities, making timely decisions in a fast-paced environment.
Willingness to work across time zones and, when required by critical project milestones, outside standard business hours.
Ability to work independently and take ownership in a dynamic environment.
Ability to manage work and collaborate effectively in a remote environment.
Knowledge of back-office order management, customer service operations, and business processes across plants.
Knowledge of end-to-end Order Execution processes, including order entry, validation, confirmation, fulfillment, delivery, and billing integration.
Experience with SAP order-to-cash processes and the integration of sales orders with supply chain, logistics, and finance.
Experience with ETO, CTO, and MTO order flows.
Strong data analysis and problem-solving skills.
Strong change-management and stakeholder communication skills.
Demonstrated history of delivering results.
Leadership and team-management skills.
Ability to manage multiple priorities and balance workload effectively.
Strong listening, negotiation, decision-making, and problem-solving skills.
Aptitude for learning and working with new IT systems.
Ability to collaborate effectively in a multicultural environment.
Bachelor's degree in Supply Chain, Business Administration, or a related field.
Three to five years of experience in order management, order execution, or plant customer service.

Responsibilities

Own and drive the implementation of Order Execution and back-office Order Management/Customer Service solutions.
Partner with supply chain and customer service stakeholders to translate business requirements into a clear, prioritized solution backlog.
Identify and address impediments and dependencies, and proactively resolve or mitigate delivery risks.
Drive Order Execution process standardization across manufacturing sites.
Define, prioritize, and align the product backlog with the overall product roadmap and business outcomes.
Prioritize scope and delivery activities to support go-live commitments.
Communicate project status, key decisions, risks, and business process changes to the appropriate stakeholders.
Provide direction and business context to the project and scrum teams.
Participate in program ceremonies, including Program Increment Planning and backlog refinement.
Facilitate product feature demonstrations and validation sessions with key stakeholders.
Balance scope, value, quality, and schedule to meet program expectations.
Collaborate with deployment sites to develop readiness and change-management plans.
Validate delivered solutions against approved requirements and user/stakeholder expectations.
Drive the definition of end-to-end integration test scenarios and acceptance criteria for relevant releases.