Program & Outreach Support Coordinator

WRTP|BIG STEP • Neenah, WI

7d • Onsite

About The Position

Under the direction of the Statewide Director and in close collaboration with Program and Outreach Managers, the Program & Outreach Support Coordinator provides coordination, communication, and administrative support for WRTP | BIG STEP programming and outreach activities. This role supports participant workflow, intake, data management, and operational coordination, and plays a critical role in tracking participants from initial inquiry through enrollment and program completion.

Requirements

• Strong computer skills, including proficiency with Microsoft Office (Teams, Word, Excel) and the ability to learn new databases and systems.
• Excellent written and verbal communication skills.
• Strong interpersonal and customer service skills.
• Demonstrated ability to work collaboratively within a diverse, multidisciplinary, and dynamic team environment.
• Ability to prioritize tasks, manage multiple responsibilities, and identify opportunities for improved efficiency.
• Ability to successfully pass a background check.
• Ability to travel within Wisconsin as needed.

Nice To Haves

• General knowledge of workforce development and/or experience supporting youth or adult training programs preferred.
• Knowledge of the construction industry and Wisconsin Apprenticeship system preferred.
• Some college coursework preferred but not required.
• Familiarity with federal and state workforce programs (e.g., WIOA, FSET, DOL/DWD programs) preferred.

Responsibilities

• Greet and direct participants, partners, clients, and guests in a professional and consistent manner.
• Report to the Statewide Director and collaborate with regional Program and Outreach Managers to ensure high‑quality customer service for all participants.
• Communicate program offerings, enrollment steps, and eligibility requirements to prospective and current participants.
• Perform accurate data entry and maintenance in ETO, Excel, and other agency tracking systems.
• Schedule orientations, classes, assessments, and meetings as assigned.
• Conduct initial participant intake and coordinate assessment scheduling.
• Follow up on incomplete applications, documentation needs, and next steps with participants.
• Provide event logistics support, including registration, attendance tracking, and basic reporting.
• Support reporting needs, including data cleanup, tracking, and generation of basic reports.
• Maintain partner and contact lists and support outreach coordination efforts.
• Assist with special projects and operational needs as assigned.
• Perform clerical and front‑office responsibilities, including directing a wide variety of inquiries accurately and professionally.
• Maintain strict confidentiality of participant files, agency records, business lists, and contractual information.
• Represent WRTP | BIG STEP, members, and partners professionally at all times.

Benefits

• Health Insurance - Employer pays 85% health premium
• Dental and Vision Insurance (single or family) – 100% Employer paid
• Life Insurance, Accidental Death & Dismemberment Insurance – 100% Employer paid
• Short Term & Long-Term Disability Insurance – 100% Employer paid
• 10 vacation days after 90 days of employment and up to 9 personal days annually (pro-rated 1st year)
• 14 Paid Holidays annually
• 10% of monthly salary contributed to retirement accounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree