Outreach Program Coordinator

New Jersey Resources • Wall Township, NJ

22h • $60,000 - $81,000 • Hybrid

About The Position

Energize your future and join our team as we pursue a reliable, sustainable, cleaner energy future. At our Fortune 1000 diversified energy company, you’ll find a friendly, community-minded environment, with flexible work schedules, opportunities for growth and development, and competitive pay and benefits.
New Jersey Natural Gas (NJNG), a subsidiary of New Jersey Resources, is seeking an Outreach Program Coordinator to work with the Outreach Manager to coordinate and advance the Company's outreach efforts, establishing and maintaining relationships with customers and community partners, and coordinating data entry of applications. Responsible for receiving applications and required documentation for the Low-Income Home Energy Assistance Program (LIHEAP), Universal Service Fund (USF) and Gift of Warmth (GOW) programs application. Raise awareness of low-income weatherization programs, exhibit at local events, present to targeted groups; and partner with municipalities and local community organizations to increase participation in programs designed to help income qualified customers meet their energy burdens.

Requirements

• Bachelor’s degree in business, social services or related field is preferred, or equivalent work experience may be considered in lieu of degree.
• Requires 2–5 years of experience in program coordination, preferably within energy assistance programs.
• Excellent interpersonal, written, and verbal communication skills are required.
• Strong organizational and customer relations skills are required.
• Proficient in Microsoft Office Suite and web-based data systems for efficient documentation, reporting, and data management.
• Flexibility to work non-traditional hours, including evenings and weekends, to support community stakeholders through outreach events aimed at engaging and enrolling target audiences.
• Ability to network and maintain partnerships with key trade allies, industry professionals and regulators.
• Demonstrated ability to remain composed and effective under pressure, in high-stress situations, and amid frequent interruptions.
• Maintain strict confidentiality of client information at all times.

Nice To Haves

• Bilingual proficiency in Spanish is preferred.

Responsibilities

• Conduct in-person interviews across our service territory with customers seeking financial assistance for their NJNG bills.
• Assist customers with the intake process and review submitted energy assistance applications for completeness and accuracy, reaching out to customers and program staff as needed.
• Follow up with customers applying for the Gift of Warmth program through our online application.
• Submit applications into the DCA (Department of Community Affairs) data system for final review and maintain accurate records.
• Educate and connect customers to energy assistance and efficiency programs including programs such as: Low Income Home Energy Assistance Program (LIHEAP), Universal Service Fund, NJ SHARES, PAGE, Lifeline, and Comfort Partners.
• Serve as a liaison with the customer services and collections teams to assure continuation or re-establishment of energy service.
• Coordinate and schedule home visits for senior and disabled customers to ensure personalized support and service accessibility.
• Ensure confidentiality and compliance with federal, state, and agency regulations.
• Participate in community events to foster positive relationships and enhance corporate reputation.
• Maintain a good working relationship with co-workers, the Board of Public Utilities (BPU), Department of Community Affairs (DCA) and other organizations relevant to the energy assistance programs.
• Participate with the development and implementation of an outreach strategy to reach and increase enrollment of customers in energy assistance and energy efficiency programs.
• Serve as a company representative at community events to promote engagement and strengthen stakeholder relationships.
• Perform all other duties as assigned by Manager and/or Director.

Benefits

• Day one medical coverage, including prescription, vision and dental plans, so you’re supported right away.
• Our 401(k) plan has a generous company match to help you invest in your future.
• Direct Stock Purchase Plan (with optional payroll deduction for employees).
• Wellness perks, including free on and off site fitness centers and other programs to keep you feeling your best.
• A confidential Employee Assistance Program to support your wellbeing.
• Professional development and tuition reimbursement to help grow your skills and advance your career.
• Vacation and company-paid holidays, so you can rest and recharge.
• Flexible work arrangements with many roles offering hybrid options based on job responsibilities and business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree