Program Operations

CACI International • Sterling, VA

1d • $78,700 - $165,200

About The Position

The Program Operations role drives operational excellence across the Program Management Office (PMO), providing leadership in business operations, vendor management, process optimization, governance, reporting, and cross-functional coordination. It serves as an operational partner to PMO leadership, aligning program resources, vendor performance, operational processes, and performance metrics with organizational objectives.

The role supports PMO decision-making through operational reporting, KPI management, dashboard development, resource planning, cost and schedule visibility, and vendor performance oversight. It works closely with PMO leadership, vendors, and cross-functional stakeholders to improve efficiency, manage risk, and support successful program execution.

Requirements

• Bachelor's degree in Business Administration, Operations Management, Project Management, Supply Chain Management, or a related field; additional relevant experience may be considered in lieu of a degree.
• At least 5 years of experience in operations management, PMO operations, program management support, business operations, vendor management, or a related discipline.
• Demonstrated experience supporting PMO governance, portfolio management, operational reporting, or business operations functions.
• Experience managing vendor relationships, supplier performance, contract administration, and service delivery oversight.
• Strong analytical, organizational, and problem-solving skills, including the ability to interpret operational and financial data.
• Experience developing and tracking KPIs, dashboards, scorecards, and operational performance metrics.
• Experience supporting cost, schedule, resource, or operational performance reporting.
• Experience using ERP or enterprise business systems to support operational processes, reporting, resource planning, or vendor management.
• Proficiency with Microsoft Office Suite, including advanced Excel, PowerPoint, Word, Outlook, and collaboration tools.
• Strong presentation, communication, and stakeholder management skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail.
• Active Top Secret clearance and ability to maintain clearance eligibility.

Nice To Haves

• Experience developing executive-level operational dashboards and reporting packages.
• Experience supporting firm-fixed-price programs or complex operational environments.
• Experience with vendor scorecards, supplier performance management, SLA management, or operational governance reviews.

Responsibilities

• Develop, implement, and continuously improve PMO standards, procedures, workflows, and operational best practices.
• Support portfolio management activities, including project intake, prioritization, status reporting, and resource planning.
• Create and maintain executive dashboards, performance metrics, and KPIs to measure organizational and program effectiveness.
• Monitor project, program, and operational health metrics, identifying risks, issues, trends, and improvement opportunities.
• Coordinate cross-functional operational activities to align business objectives, project execution, and organizational priorities.
• Facilitate governance reviews, operational reviews, and leadership reporting cadence.
• Build and maintain strategic relationships with vendors, suppliers, and service providers.
• Serve as the primary point of contact for vendor-related escalations, performance discussions, and operational coordination.
• Partner with vendors to identify opportunities to improve service delivery, innovation, operational efficiency, and cost optimization.
• Support vendor selection, evaluation, onboarding, and contract administration.
• Develop sourcing and vendor engagement strategies aligned with organizational goals and operational requirements.
• Ensure vendor compliance with contractual obligations, regulatory requirements, and organizational standards.
• Identify, assess, and mitigate operational, vendor-related, and program execution risks.
• Analyze operational, financial, resource, and vendor performance data to support informed decision-making.
• Support labor planning, resource forecasting, and operational planning aligned with program objectives.
• Prepare and deliver presentations, reports, dashboards, and business reviews for PMO leadership and executive stakeholders.
• Facilitate cross-functional meetings, workshops, and governance forums to promote collaboration and alignment.
• Communicate operational performance, vendor updates, risks, issues, and recommendations to leadership and key stakeholders.
• Support strategic planning and execution of organizational objectives through operational insights and recommendations.
• Use ERP and enterprise business systems for operational reporting, resource visibility, vendor management, and business operations.

Benefits

• Flexible time off benefit.
• Learning resources and learning and development opportunities.
• Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
• Competitive compensation and benefits options designed to support and protect employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level