Program Operations Specialist

MRA Recruiting Services • Milwaukee, WI

5d • Hybrid

About The Position

The Program Operations Specialist plays a critical role in strengthening the systems, processes, and tools that enable Acts Housing’s Programs Department to deliver consistent, high-quality services to families. This role serves as a key operational partner to the Vice President of Programs, coaching leadership, family access teams, and community partnership staff. The Program Operations Specialist will lead a workstream focused on improving department operations through process improvement, onboarding and training systems, Salesforce data quality, reporting, compliance support, and quality assurance practices. This position is ideal for an organized, analytical professional who enjoys creating structure, improving workflows, managing projects, and developing tools that help teams operate more effectively. The role directly supports the coaching team, Acts Housing’s frontline program that works alongside families on their path toward housing stability.

Requirements

• Bachelor’s degree in business administration, nonprofit management, public administration, social work, education, or related field; or equivalent combination of education and experience.
• 3–5 years of experience in program operations, program administration, quality improvement, project management, or nonprofit operations.
• Experience improving processes, developing workflows, or implementing organizational systems.
• Experience with CRM or case management systems; Salesforce experience preferred.
• Strong organizational, analytical, communication, and problem-solving skills with the ability to manage multiple priorities.

Nice To Haves

• Salesforce experience preferred.

Responsibilities

• Improve and document operational workflows, procedures, and systems that strengthen program delivery, consistency, and team effectiveness.
• Build and maintain onboarding, training, and resource systems that support staff success and department growth.
• Support Salesforce data quality, reporting, dashboards, and data practices that improve program visibility and decision-making.
• Assist with grant compliance, HUD-related requirements, program reporting, and tracking of key deliverables.
• Lead and coordinate operational projects, including timelines, communication, process improvements, and follow-through across teams.
• Develop standard operating procedures, quality assurance resources, and tools that promote accountability and strengthen collaboration with coaching, family access, and community partnership teams.

Benefits

• Make a meaningful impact in a nonprofit organization helping families achieve housing stability.
• Own projects that strengthen the foundation of a mission-critical program department.
• Work alongside leaders and frontline teams to improve services for families.
• Build experience across nonprofit operations, Salesforce, grants, compliance, reporting, and quality improvement.
• Enjoy a collaborative hybrid work environment with one remote workday each week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level