Associate Operations Specialist, Program Operations

ICF•Kansas City, MO

4d•$55,400 - $94,180•Hybrid

About The Position

To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will play a crucial role in supporting the efficient and effective management of energy and environmental programs and projects. You will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations.

Requirements

Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience
Strong time management, communication, and organization skills
Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel
Outstanding analytical, writing, and communication skills

Nice To Haves

Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets)
Experience with Power BI (or similar data visualization tool)
Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate
Experience with data management and reporting

Responsibilities

Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed
Develop and share best practices across the team and organization
Collaborate with IT, Marketing, and Customer Care teams
Conduct analyses to identify trends, issues, and opportunities for improvement
Manage key deliverables such as reporting, forecasting, client invoices and key performance indicators (KPI)
Coordinate with cross-functional teams and manage client-facing presentations
Assist with processing incoming project applications and technical review
Review project application forms and submittals to ensure compliance with program policies and procedures
Assign project applications for further processing and review per program policies and procedures
Assist with customer and contractor inquiries
Coordinate quality control follow-up on project inspections and customer surveys as appropriate
Attend periodic in person meetings