Operations Program Specialist
Gateway Online Academy of Ohio•Gateway Academy of Ohio, OH
•$45,000 - $55,000•Remote
About The Position
The Operations Program Specialist works with our Operations Manager to create, implement, and audit processes and procedures that support compliance to school board, state, and federal guidelines and promote effective online school systems. The Operations Program Specialist works to ensure that the Gateway schools have the tools and processes in place to support teachers, students, and parents in the pursuit of an effective online education.
Requirements
- Ohio residency
- Proficiency in Microsoft Office and Google Suite Products
- Above average spreadsheet skills including the ability to use basic and intermediate formulas and functions
- Ability to handle confidential information responsibly and exhibit sound judgment while maintaining that confidentiality
- Demonstrates a reliable, dependable, and trustworthy work ethic
- Ability to manage difficult or emotional client situations
- Ability to make sound judgments after all available information has been gathered or communicated
- Demonstrates a mature attitude and insight into matters affecting department, self and / or company welfare
- Excellent written and oral communication skills
- Ability to work well under pressure, effectively prioritizing and executing tasks to meet deadlines consistently
- Customer service oriented
- Ability to learn new technologies and acquire new skills through independent study, professional training, and from more senior team members
- Ability to work independently and contribute to a team
- Understanding and ability to manage confidential information
- Ability to lift 25 lbs
- Ability to pass federal and state criminal background checks
Nice To Haves
- Bachelor’s degree in education or business-related experience will be considered
- Prior administrative assistance experience preferred
- Prior experience working in a school setting preferred
Responsibilities
- Responsible for tracking and reporting data as directed by Supervisor
- Support Administration in all internal operational needs
- Responsible for the management of contact changes in the student information system
- Responsible for understanding compliance requirements
- Assist with developing and maintaining operational processes for Gateway
- Help maintain school wide data for reports
- Completing paperwork for families
- Storing Grades
- Assist with school and state audits
- Act as a resource for internal (staff) and external (students and families) stakeholders by providing resolution and management of escalated needs across a variety of areas, including, but not limited to, school procedures, technology systems, materials, course, and teacher assignments, etc.
- Answering phone calls
- Responsible for understanding compliance requirements
- Assist with testing coordination
- Reports to Operations Manager and Head of School
- Fill in as a substitute or facilitate the coverage of duties for the Operations Manager
- Perform other duties as assigned
Benefits
- Life benefits – time & peace of mind
- Paid time off
- Retirement contributions
- Optional Basic Life and AD&D insurance
- Voluntary life insurance (employee, spouse, child)
- Discounted childcare at Early Learning Academies locations
- Health benefits – stay well & thrive
- Medical, dental, and vision insurance
- Employee Assistance Program
- Voluntary short-term disability insurance
- Voluntary long-term disability insurance
- Career benefits – keep growing
- Career advancement opportunities throughout Accel Schools and our strong network of 4,000+ instructors and education professionals
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
