Program Operations Manager

Abby Care•Denver, CO

3d•$65,000 - $75,000•Onsite

About The Position

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve. We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system. Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively. We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future. Join us in solving one of the most important challenges of our time.

Requirements

3+ years of experience in operations, program management, office/site management, or a similar generalist role in a fast paced services, education, healthcare, tech, or startup environment.
Comfortable working full-time, onsite 5 days a week in Denver and acting as the reliable owner of day-to-day site operations, with strong punctuality and follow-through.
Highly organized and detail-oriented, with a track record of creating and using your own checklists, trackers, templates, or process maps to keep complex work on track.
Strong multimodal communication skills across email, phone, Slack, and in-person interactions, with the ability to support families and internal stakeholders clearly and empathetically.
Systems savvy: confident using Google Workspace, CRMs (e.g., Salesforce), and basic spreadsheets/Excel for data entry, tracking, and simple analysis; experience with help-desk or ticketing tools is a plus.
Demonstrated real-time problem solving and composure in dynamic, in-person environments where issues arise daily and need quick, practical resolution.
Resourceful “no task too small” mindset, with operational hustle, willingness to wear multiple hats, and comfort figuring things out in ambiguity

Nice To Haves

bilingual in Spanish is preferred

Responsibilities

Manage day-to-day site operations – Own physical site logistics, office and event setup, safety checks, supply ordering, and coordination with facilities and vendors to ensure the hub is always ready for families, instructors, local staff, and visitors.
Lead program administration – Maintain accurate rosters and attendance, handle scheduling and changes, keep CRM and trackers up to date, and support families with clear, timely communication across email, phone, and in-person interactions.
Support clinical and care operations – Assist with audits and documentation review, manage inventory and basic asset tracking, and coordinate caregiver onboarding/offboarding tasks to keep operational details tight and compliant.
Build and improve systems and processes – Create and refine checklists, templates, trackers, and SOPs; use basic data and metrics to identify bottlenecks; and run small projects that improve workflows and consistency over time.
Serve as onsite “concierge” for stakeholders – Act as the go-to person for instructors, families, and visitors by answering questions, resolving real-time issues with composure, and removing operational friction so others can focus on care and training.
Collaborate cross-functionally – Partner with operations, clinical, outreach, and administrative teams to support expansion, community events, basic billing/regulatory follow-ups, and other initiatives that rely on strong on-the-ground execution.

Benefits

Competitive compensation packages that reflect the value you bring.
annual company performance bonus
Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
Generous paid time off.
10 paid company holidays.
Team bonding.
team activities and our annual company retreat.
HSA contributions
optional FSA and commuter benefits
full coverage of all 401(k) account fees
Paid parental leave to support your growing family.