Program Operations Manager

Spirit of America•Arlington, VA

5d•$92,000 - $108,000•Hybrid

About The Position

Spirit of America is a privately funded 501c3 nonprofit headquartered in Arlington, Virginia. Our mission is to engage citizens in preserving the promise of a free and better life. We do this by working alongside US troops and diplomats and providing private assistance to defend freedom, and strengthen America’s national security, and save and improve lives. Spirit of America leverages an unprecedented partnership with the US military based on a groundbreaking agreement with the Department of Defense. Our agreement with the Department of Defense allows the military to collaborate with us, identify needs, receive and distribute our assistance, and provide us with logistical support. No other nonprofit has such an agreement. Thus, every dollar invested in Spirit of America builds on and leverages investments made by the US government and military. That leverage — combined with our entrepreneurial, venture capital capability — provides philanthropic investments in Spirit of America with asymmetric impact and return on investment. Our work saves and improves lives, prevents conflict, and strengthens America’s security. In the world’s toughest places, people experience the best of who Americans are and what we stand for. The Program Operations Manager ensures smooth execution of the full program cycle across International Operations (IO). This role provides structured support to regional teams, maintains clarity on the budget and commitments picture, manages key program information systems, and connects operational dots across departments to ensure SOA programs are well‑coordinated, well‑tracked, and strategically aligned. The ideal candidate is a strong organizer with excellent communication and cross‑departmental coordination skills.

Requirements

At least 6 years’ experience in program operations, project management, or international program support.
BA degree
Strong organizational skills and attention to detail.
Experience coordinating across varied teams and time zones.
Demonstrated ability to manage systems, data, and structured processes.

Nice To Haves

Background in international programming, nonprofit operations, or mission‑driven organizations.
Familiarity with program management software or tech-enabled workflows.
Masters Degree

Responsibilities

Convene and facilitate concept meetings, implementation updates, and periodic program reviews.
Guide regional teams through required program cycle processes, including templates, approvals, and documentation.
Ensure consistent adherence to program standards and troubleshoot process bottlenecks in coordination with Director of Program Operations.
Provide recommendations on how to improve processes and procedures
Track program financial status in coordination with IO, Finance, and Compliance teams.
Audit expense reports to ensure proper documentation.
Maintain IO program trackers, ensuring accuracy, timeliness, and usefulness to stakeholders.
Support rollout, adoption, and configuration of program management software as part of a team. Once system is rolled out, serve as point of contact for system issues
Serve as a central coordination point for program recordkeeping and version control.
Maintain IO SharePoint site
Produce routine and ad hoc program reports for internal leadership, Development, Communications, and external stakeholders as needed.
Coordinate with Development and Comms to ensure program reporting supports fundraising and storytelling objectives.
Collect and share out weekly IO bullets
Manage contracting of consultants and service providers required for HQ‑based and IO‑wide programming.
Coordinate procurement actions in alignment with Compliance and Finance requirements.
Manage travel calendar and traveler tracking in coordination with Director of the CEO's office.
Manage travel approval system and monthly international travel reports to insurance providers.
Coordinate forward deployment of overseas staff.