Program Operations Manager

Lean In•San Francisco, CA

1d•$140,000 - $155,000•Hybrid

About The Position

The Sandberg Goldberg Bernthal Family Foundation (SGBFF) works to build a more equal and resilient world through four initiatives: LeanIn.Org, LeanInGirls.Org, OptionB.Org, and the Dave Goldberg Scholarship Program. Lean In's programs reach thousands of partners, volunteer leaders, and community members globally. This role consolidates the internal systems supporting these programs, including CRM, automations, and data, into a single position. The Manager, Programs Operations will own the systems infrastructure powering Lean In's programs and partnerships, including the CRM, event platform, vendor relationships, and connecting automations and integrations. They will establish governance standards for system cleanliness and maintenance as the program scales. This role reports to the VP of Programs, with a dotted line to the SVP of Operations, and collaborates with both teams to ensure systems effectively support the work. The primary mandate is owning system infrastructure, alongside operational processes like volunteer leader reimbursements, member support, and swag fulfillment, with an expectation of automation and improvement over time. The goal is to make operational work lighter as systems become smarter.

Requirements

4-6 years in operations, revenue operations, or systems-focused program roles.
Clear ownership of CRM infrastructure in at least one prior role.
HubSpot admin-level expertise (or comparable CRM experience with willingness to go deep on HubSpot): workflow automation, pipeline configuration, custom properties, segmentation, and reporting built from scratch.
Proven ownership of data integrity end-to-end: clean records, reliable reporting, and the judgment to push back when requests would compromise either.
Strong project management instincts: able to hold multiple workstreams at once, set clear milestones, and drive toward completion without heavy oversight.
Hands-on experience with automation tools (Zapier, Make, or similar).
Working fluency with LLMs for practical workflow applications.
A systems thinker who designs infrastructure rather than workarounds, and who can explain technical decisions to non-technical stakeholders.
Clear, warm communicator — comfortable writing a process doc, explaining a data model to a program lead, and saying "no, here's why" when a request would break the system.
Deep commitment to gender equity and Lean In's mission.

Responsibilities

Own the systems that support partners, volunteer leaders, and program participants, including CRM (HubSpot), event platform operations, and connecting automations and communications.
Manage operational work supporting partners and members directly, including handling member questions and processing reimbursements for volunteer leaders.
Partner with Product on integrations between systems, specifically the data integration between HubSpot and the community platform.
Set and enforce data governance standards across Programs and Partnerships.
Own HubSpot end-to-end as the system of record, including architecture, data model, and administration.
Own the partnerships pipeline infrastructure: deal stages, properties, reporting, and automations.
Design workflows for onboarding, engagement, and retention across all three audiences.
Build and optimize automated communication journeys in HubSpot (lifecycle emails, triggered workflows, drip sequences).
Own segmentation, list hygiene, and deliverability infrastructure for community-facing email.
Own the operational infrastructure for events: Zoom, registration, attendance tracking, and follow-up automations.
Build dashboards and reports for leadership visibility into program health, partner activity, and community engagement.
Manage community service inboxes, defining escalation logic, maintaining AI flows, and responding to complex requests.
Serve as the operational backstop for member questions and account-level admin changes.
Manage swag fulfillment (stock, conference shipments, partner and community gifts).
Own and improve the reimbursement process for volunteer leaders.
Use AI to identify and deploy automations that eliminate manual work, build a library of workflows and prompts, and help colleagues adopt new tools.