Program Operations Coordinator

Northampton Community College • Bethlehem, PA

6d • Onsite

About The Position

The Program Operations Coordinator supports the daily operations of the Center for Healthcare Education (CHE) by providing leadership in program coordination, staff support, training logistics, and administrative functions. This role works closely with the Director to ensure the successful delivery of the non-credit healthcare education programs, while maintaining high standards of customer service, operational efficiency, and fiscal accountability.

Requirements

• Minimum of 5 years of experience in program coordination, operations, or database management
• Experience with process improvement and organizational systems
• Advanced computer proficiency required, including strong working knowledge of databases (e.g., Lifelearn), reporting systems, spreadsheets, and enterprise software platforms
• Ability to quickly learn and effectively manage complex information systems, including course scheduling, registration, and payroll systems
• Strong technical troubleshooting skills to independently resolve system, data, and process issues
• Excellent organizational, communication, and interpersonal skills
• Knowledge of adult learning principles and workforce training environments
• Ability to manage multiple priorities with strong attention to detail and accuracy
• Demonstrated problem-solving skills with a focus on process improvement and operational efficiency

Nice To Haves

• Bachelor’s degree in Business, Computer Science, Healthcare Administration, or a related field strongly recommended

Responsibilities

• Serve as the primary lead for Lifelearn system management, including course scheduling, registration oversight, reporting, and troubleshooting
• Manage department payroll processes, including instructor payroll review, tracking, and coordination with HR to ensure accuracy and timeliness
• Support department operations including planning, logistics, and program implementation
• Provide leadership and direction to support staff and serve as a primary contact in the Director’s absence
• Oversee training logistics (scheduling, contracts, staffing, and student support) for healthcare education programs
• Manage program operations associated with grants, contracts, and workforce training initiatives
• Develop and monitor program budgets, cost accounting, invoicing, and financial reporting
• Maintain departmental databases and generate reports on program performance, enrollment, and outcomes
• Support marketing efforts including publications and outreach materials
• Provide system support and troubleshoot issues related to registration, payroll, and program delivery
• Ensure a high level of customer service when interacting with students, staff, instructors, and community partners

Benefits

• Comprehensive medical plan options for you and your family (plus dental and vision)
• A College retirement contribution of 8% of your salary upon hire
• NCC tuition waiver
• Up to 25 days’ vacation/floating
• 10 sick days
• Four (4) day workweeks during Summer
• Paid holidays (including a week+ break between Christmas and New Year’s)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level