Program Operations Coordinator

Arbor Day Foundation•Lincoln, NE

1d•Hybrid

About The Position

Serve as a central operational hub supporting several of the Foundation's nationally recognized programs, conferences, and network initiatives. The Arbor Day Foundation is a place where you can do work that matters with people who care. As we say at the Foundation: life is short, love where you work. As one of the world's largest conservation organizations, the Arbor Day Foundation inspires people to plant, nurture, and celebrate trees. We help others understand and use trees as a nature-based solution to some of the biggest global challenges we face today, like air quality, water quality, climate change, deforestation, poverty, and hunger. We're looking for a Program Operations Coordinator who thrives on organization, enjoys solving problems, loves bringing order to complexity, and finds satisfaction in helping people succeed. As Program Operations Coordinator, you'll help power the operational engine behind our recognition programs, conferences, and national networks while ensuring every participant receives exceptional support and every detail is executed with care.

Requirements

Two or more years of experience in operations, program administration, event coordination, customer service, office administration, or a related field.
Experience working with databases, CRMs, registration platforms, or similar systems.
Intermediate to advanced Microsoft Excel skills, including reporting and data analysis.
Strong organizational, prioritization, and time management abilities.
Exceptional attention to detail and follow-through.
Strong written and verbal communication skills.
A customer-first mindset and a collaborative approach to problem solving.
The ability to manage competing priorities in a fast-paced environment while maintaining accuracy and professionalism.

Nice To Haves

Passion for the Foundation’s mission, nature, environmental stewardship, and people.

Responsibilities

Serve as a Trusted Operational Resource: Manage multiple shared inboxes supporting programs, conferences, and network initiatives. Respond to inquiries from program participants, partners, exhibitors, attendees, vendors, and internal teams. Provide timely, professional support and ensure questions are resolved through completion. Create and maintain FAQs, templates, and resources that improve efficiency and stakeholder experience.
Support National Recognition Programs: Administer annual application and recognition cycles. Support the review and processing of thousands of program applications. Maintain application records and program data. Coordinate recognition materials, inventory, fulfillment activities, and vendor relationships.
Help Deliver Large-Scale Conferences & Events: Support attendee and exhibitor registration for national conferences and events. Maintain registration systems and attendee records. Coordinate communications, reporting, shipping, supplies, and event materials. Assist with event planning, onsite execution, and post-event wrap-up activities.
Drive Data, Reporting & Operational Insights: Produce recurring and ad hoc reports for programs, conferences, and leadership teams. Analyze participation, registration, inventory, and operational data. Maintain data accuracy and provide insights that help improve decision-making.
Manage Systems & Processes: Support registration, application, and program management systems. Troubleshoot user issues and maintain process documentation. Partner with stakeholders to improve workflows, automation, and user experience. Train and support system users when needed.
Provide Administrative & Operational Support: Process purchase orders, invoices, fulfillment requests, and operational transactions. Maintain records within Business Central and other systems. Coordinate with Accounting and internal teams to ensure accurate documentation and payment processing.

Benefits

Medical, Dental, and Vision Coverage - Multiple plan options, including PPO and High-Deductible Health Plan (HDHP).
Company-Paid Life Insurance - $15,000 basic coverage, plus voluntary options available.
Short- & Long-Term Disability - Fully paid by the company.
Employee Assistance Program (EAP) - Free, confidential counseling and resources for you and your family.
Supplemental Insurance Options - Accident, Critical Illness (includes infertility coverage), and Hospital Indemnity plans available for added peace of mind.
401(k) Retirement Plan - Immediate eligibility with company match up to 5%; full vesting after 5 years.
Flexible Spending Accounts & Health Savings Account (HSA) - Pre-tax savings for healthcare and dependent care expenses.
Paid Holidays - Eight paid holidays, one floating holiday, and an annual companywide “Unplug Time” during the holidays.
Parental Leave - 12 weeks paid for birthing parents | 2 weeks paid for non-birthing parents | Available for adoption as well.
Paid Time Off - Vacation, sick leave, and paid volunteer time off
Professional Development - Access to LinkedIn Learning and tuition reimbursement.
Learning Time - Team members are encouraged to spend 40+ hours on development.
HealthJoy App – Included with medical insurance to simplify healthcare navigation and support.
Wellness & Recognition – Incentives, recognition gifts awarded for work annivers anniversaries & birthdays
Exclusive Discounts & Free Admission – Tree Adventure, Arbor Lodge State Historical Park, golf and more.