Program Operations Coordinator

University of Denver•Denver, CO

12h•Hybrid

About The Position

The Program Operations Coordinator provides part-time operational and coordination support for a portfolio of non-credit professional and continuing education programs within a dynamic, evolving unit. This role focuses on day-to-day execution, keeping active non-credit programs running smoothly, supporting learners and partners, and maintaining compliance with workforce-related reporting requirements. Reporting to the Executive Assistant to the Dean of the College of Professional Studies and partnering closely with the Faculty Director of Strategic Initiatives, the Program Operations Coordinator operates exclusively within the non-credit sphere. The ideal candidate is highly organized, systems-minded, and comfortable managing a portfolio of programs at varying lifecycle stages simultaneously. This is a part-time position (approximately 20 hours per week) requiring strong follow-through, a problem-solving orientation, and the ability to work across multiple programs and stakeholders with minimal supervision. This is a non-benefited position not to exceed 1,000 hours in a calendar year.

Requirements

Bachelor's degree or equivalent combination of education and experience
Two to four years of experience in program coordination, operations, or administrative support
Experience working in higher education, professional education, or workforce development
Experience using AI tools (such as Claude, ChatGPT, or similar) to draft communications, analyze information, and produce work products collaboratively
Demonstrated proficiency with spreadsheets, registration or CRM systems, and shared documentation tools
Ability to work approximately 20 hours per week with schedule flexibility based on operational needs

Nice To Haves

Experience administering non-credit, professional, or continuing education programs
Familiarity with state Eligible Training Provider List (ETPL) compliance or similar workforce-related reporting systems
Knowledge of the industry credentialing ecosystem (AWS, Microsoft, Google, CompTIA, PMI, Salesforce, and similar)
Experience creating or maintaining operational documentation or process guides
Familiarity with adult and working learner populations and their unique needs

Responsibilities

Manage the daily operations of active non-credit programs, ensuring smooth delivery and a high-quality learner experience across a portfolio at varying stages
Coordinate non-credit enrollments, rosters, scheduling, partner communications, invoicing, and learner onboarding in a timely and accurate manner
Resolve routine learner issues with professionalism and empathy; escalate complex cases to appropriate stakeholders as needed
Monitor program timelines and proactively surface risks or gaps that may affect learner experience or program delivery
Maintain accurate and up-to-date records across registration systems, learning platforms, spreadsheets, and shared drives
Build and maintain reporting tools and dashboards tracking non-credit enrollment, completion, certificate issuance, and compliance activities
Develop and maintain process documentation, including checklists, timelines, and desk guides, that supports team workflows, consistency, and knowledge sharing
Document non-credit completions and industry credential attainment in standardized completion records aligned with institutional and workforce reporting requirements
Conduct structured outreach to adjunct faculty via email and online meetings to gather data and insights that support strategic initiatives and experiential learning development
Deliver requested data, reports, and summaries to support compliance activities and strategic planning by unit leadership
Assist with state Eligible Training Provider List (ETPL) and similar workforce-related reporting processes as needed