Senior Coordinator, Program Operations

Braven • Chicago, IL

2h • Hybrid

About The Position

Braven is a national nonprofit dedicated to preparing promising college students for successful careers through a program that accelerates their first opportunity after graduation. They partner with higher education institutions and employers to deliver a transformative experience, starting with a semester-long course and continuing with support until graduation. Braven's goal is to help rebuild the middle class and revitalize the American Dream. The Senior Coordinator, Program Operations will support the Chicago team in running the Leadership & Career Accelerator course, ensuring smooth program logistics and providing administrative support. This role is part of the Chicago regional team and reports to a Senior Director.

Requirements

• Bachelor’s Degree
• Authorized to work in the U.S.

Nice To Haves

• 1-3 years of administrative experience
• Extraordinary organization skills and attention to detail
• Strong customer service ethic with the ability to proactively anticipate questions and concerns
• Strong critical thinking, written, and interpersonal communication skills are necessary
• Ability to manage multiple projects concurrently and independently
• Proficiency in Microsoft Suite applications (Outlook, Word, Excel, PowerPoint), G-Suite (Google Drive, Google Docs, Google Forms, Google Sheets, and Gmail)
• Experience in Salesforce, Canva, Jira, Zoom, and Expensify
• Exemplification of Braven’s core values.
• Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.

Responsibilities

• Prepare weekly Fellow communications using the Weekly Email Fellow Templates, ensuring accurate links and inclusion of all region-specific announcements.
• Prepare weekly Leadership Coach (LC) communications using the Weekly Email LC Templates, ensuring accurate links and inclusion of all region-specific announcements.
• Prepare cohort discussion board threads in the course.
• Support discussion board management in the course.
• Manage site inbox (using regional inbox templates as needed).
• Assist in the process of reviewing case note completion weekly and data analysis to identify trends for Student Support and Intervention.
• Review the grader playbook data weekly to identify trends at the site.
• Assign weekly LC subs and share the weekly coverage report.
• Serve as a Substitute LC as needed (last option).
• Coordinate in-person Learning Lab logistics, including space, materials, food, and other logistics.
• Support with weekly Learning Lab execution and breakout room management.
• Ensure Learning Lab (LL) decks are accessible (i.e., creating PDFs, utilizing software like Grackle).
• Reconcile weekly Learning Lab attendance for Fellows and publish in the course.
• Maintain Google Calendar for the site.
• Support with the weekly Learning Lab observation schedule and observations.
• Project management of the Jira Accelerator Execution Project.
• Provide planning, execution, and on-site support for virtual and in-person Fellow recruitment events, including but not limited to information sessions, tabling, and relationship-building with recruitment partners.
• Execute and/or assist with ad-hoc program-related projects and tasks.
• Provide planning, execution, and on-site support for partner engagements (i.e., summer engagements with partners, etc.).
• Other duties as assigned.

Benefits

• Unlimited vacation time in addition to org-wide holidays and three team-wide, week-long shutdowns in Spring, Summer, and Winter (this is a minimum of 24 days per year)
• $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
• Match of your 401K contribution up to 5% of your base annual salary, starting in your first full month
• Coverage of 85% of the health insurance premium for employees and dependents
• 12 weeks of paid parental leave
• A one-month paid sabbatical after 4 years on staff

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level