Program Operations Administrator

Ohel Children's Home and Family Services•Brooklyn, NY

19d•Onsite

About The Position

Ohel is seeking a dependable and collaborative Program Operations Administrator to support our housing programs serving individuals with psychiatric conditions. This is an meaningful opportunity for an experienced professional who can balance program compliance, internal auditing, facilities coordination, project management, and team communication.

Requirements

Prior experience working with or for NYS Office of Mental Health (OMH) strongly preferred
Minimum 3 years of supervisory experience
Relevant construction and project management experience
Extensive experience in Microsoft Office
Familiarity with applicable federal and state regulations is a plus
Valid and clean NY or NJ driver’s license required, own car preferred
The ideal candidate is a problem-solver, excellent communicator, and detail-oriented leader with the ability to work independently while collaborating effectively with department managers, vendors, and agency leadership.

Responsibilities

Review and maintain supporting documentation for Medicaid billing, ensuring records are accurate, complete, and properly produced and maintained
Conduct ongoing internal department audits of agency housing programs, with a focus on compliance and quality
Receive and initiate service requests from department managers and submit detailed, actionable work orders through the agency ticketing system
Coordinate with trade vendors on-site, identify areas requiring work, and verify and sign off on completed work orders
Partner with the Facilities Manager to document, clarify, prioritize, and formulate work requests
Manage multiple projects and priorities simultaneously while ensuring timely follow-through
Identify excessive wear, defects, maintenance concerns, and system failures requiring corrective action