Girls on the Run Southeastern Suburban PA: Program Operations & 5K Coordinator

Girls on the Run•Fort Washington, PA

About The Position

Girls on the Run Southeastern Suburban PA is a local nonprofit organization dedicated to empowering girls in third through eighth grades. The Program Operations & 5K Coordinator plays a crucial role in supporting the organization's mission by coordinating end-of-season celebratory 5K events and managing various program operational tasks. This role ensures that program sites and coaches are well-prepared, leading to a seamless and high-quality experience for participants and their families. The position reports to the Program Director and is a part-time role, averaging 20 hours per week, with the potential for increased hours during peak program times. Local travel, evening, and weekend hours are required.

Requirements

Passion for the Girls on the Run mission, with the ability to effectively communicate issues surrounding empowerment, self-esteem, body image, and whole-person health.
Minimum of three to five years of experience with project coordination and/or management.
Strong communication skills, including written, verbal, and active listening skills, as well as responsiveness and professionalism in email communications.
Comfort and adaptiveness within new and/or changing environments.
Team-oriented and able to collaborate with a diverse array of individuals.
Highly detail-oriented, with strong organizational skills.
Strong interpersonal skills, with experience navigating feedback environments professionally and with positive intent.
Proficiency in Microsoft 365 tools or willingness to learn (i.e., Outlook, Teams, Word, Excel, PowerPoint).
Comfort with technology and willingness to learn and embrace new systems and tools to help create efficiencies and increase productivity individually and as a team.
Ability to multitask, prioritize, manage one’s time, and make efficient, data-driven decisions.
A continuous improvement mindset when it comes to best serving council constituents.

Nice To Haves

Experience with Girls on the Run (or similar youth or wellness programs).
Experience directly supporting and empowering volunteers.
Familiarity with 5K events from operational and logistical standpoints.

Responsibilities

Serve as the central project coordinator for all aspects of the council’s end-of-season celebratory 5K events.
Create an overarching 5K event project plan for each season and coordinate a cross-functional 5K project team of internal staff and external volunteers to execute against that plan.
Deliver high-quality experiences for participants, participant families, running buddies, community participants, and volunteers through excellent operational delivery.
Lead a 5K project team comprised of an external 5K event director, 5K volunteer leads, and internal council staff to develop and manage multiple volunteer, vendor, sponsor, and stakeholder relationships.
Maintain detailed, highly organized, and up-to-date project planning and event documentation.
Facilitate regular 5K project team meetings to ensure alignment to plan, timely and high-quality execution of tasks, and effective communication channels across team members.
Collaborate with the 5K project team to evaluate and report on event successes and opportunities for improvement.
Partner with Program staff to ensure seamless logistics and communications for program participants, coaches, caregivers, and community participants.
Partner with Development staff to ensure seamless logistics and communications for sponsors, vendors, and community partners.
Serve as the primary staff contact for external 5K operational partners, and provide central coordination to ensure effective execution of event tasks before, during, and after the events.
Provide overarching leadership for the recruitment, onboarding, management, support, and empowerment of all 5K volunteers leading up to, on the days of, and following the events.
Design, write, and deliver 5K-specific event communications in collaboration with other council staff members.
Evaluate feedback and collaborate cross-functionally to continuously improve the 5K events.
Review, process, and send communications about coach and other volunteer clearance requirements.
Review, process, and send communications about coach First Aid/CPR certification requirements.
Assist with the process to gather information for, research, order, and distribute essential gear to sites and participants in need.
Manage the council’s general Info email account and respond to or route all inquiries in a timely, human-centered, customer service-oriented way.
Process program registration payment plans, refund requests, and credit card declines.
Serve as a Small Group Facilitator at National Coach Training sessions for new coaches.
Facilitate interest calls with individuals who submit general volunteer forms and route them to the appropriate area based on interest, involvement motivation, and availability.