About The Position
Grok Global Services is seeking a talented Program Officer based in the USA to support the University of Auckland’s activities across North America. This is a remote, work-from-home position that requires frequent travel across the USA and Canada. The role involves engagement activities such as visiting university partners, attending fairs and events, and directly engaging with students. The Program Officer will also maintain knowledge of the local study abroad market and provide data-led market insights. This position requires sophisticated interaction with university administration and faculty, as well as local stakeholders, and involves significant travel (40-50%).
Requirements
- Demonstrated capability in using data and digital tools (e.g. CRM systems) to interpret information and inform decision‑making.
- Bachelor’s degree with strong academic performance.
- 3+ years of experience in the international education industry, preferably with student exchange, study abroad and short courses.
- Relationship management experience in international education.
- Strong data literacy and proficiency with digital tools (including CRM platforms), with the ability to translate data into actionable insights and inform decision-making.
- Able to travel across the US and Canada.
- Customer sensitivity and ability to build and maintain strong partnerships.
- Strong communication skills: ability to engage and influence others.
- Good judgment, internal moral compass.
- Attention to detail and ability to multitask a balanced agenda.
- Emotional maturity and confidence.
- Proactive and resourceful.
- Hard-working, self-motivated and results driven.
- Analytical and strategic skills – able to analyse data, evaluate issues and make recommendations.
- Customer sensitivity and strategic partnership mindset.
- Comfortable working to targets and delivering against KPIs.
- Ability and willingness to work a flexible, adjustable schedule, including occasional evenings and weekends to accommodate cross-time zone collaboration and support in-market partner needs.
- Requires strong self-management skills to successfully balance professional deliverables with personal time within a flexible work environment.
Nice To Haves
- Experience representing a known higher education institution is a plus.
- Knowledge of New Zealand and its Higher Education system is an advantage.
- Study or other experience living abroad is preferred with a strong preference for New Zealand.
- Voluntary or other life experience that demonstrates creativity, hard work, persistence or drive to succeed.
- Close proximity to a major airport is preferred.
Responsibilities
- Develop detailed knowledge of the University of Auckland, its programs, admission requirements and application procedures/processes.
- Support and contribute to the University’s objectives through market development and in-market engagement activities targeting full degree, study abroad, exchange and mobility students.
- Understand the University’s TNE, Diversification and Sustainability strategies.
- Maintain detailed knowledge about the education system in New Zealand.
- Engage professionally and in a manner that is in keeping with the values, policies and guidelines of New Zealand’s leading education brand.
- Promote the University and its programs to prospective students.
- Attend student abroad and student exchange fairs and events.
- Conduct presentations at institution partners, industry fairs, conferences and other events.
- Liaise with applicants throughout the admission process to ensure they are supported and well-informed.
- Assist with University of Auckland’s brand presence and messaging in the region (marketing communications, websites and social media) to a high standard.
- Interact with and support faculty and other senior leadership at the University of Auckland, including visits by delegations.
- Prepare regular activity reports, highlighting data-informed opportunities, challenges, and solutions.
- Keep abreast with market developments and provide regular data-informed market intelligence and insights (including competitors) to inform the University's engagement in the market.
- Willingness to work towards agreed activity plans and performance expectations aligned with the role objectives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
