Program Monitoring Coordinator

Arizona Department of Administration•Phoenix, AZ

1d•Onsite

About The Position

The Arizona Department of Economic Security (DES), Division of Developmental Disabilities (DDD), is seeking a Program Monitoring Coordinator to support DDD’s services and supports for people with developmental disabilities and their families. The role serves as a liaison between vendors and the Division, monitors vendor performance and compliance, provides technical assistance, and reviews reports and supporting documentation. The position is based at 4000 North Central Avenue, Phoenix, Arizona, and requires statewide travel, including on-site monitoring activities involving direct contact with members. Applicants may not be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor. The ideal candidate has at least two years of professional experience working with people with developmental disabilities, including one year monitoring residential settings.

Requirements

Knowledge of Division regulatory requirements and AHCCCS contractual requirements.
Knowledge of service specifications and service delivery sites.
Knowledge of the Qualified Vendor process and contractual requirements, and state statutes and rules applicable to residential or home and community-based services.
Skill in using web-based applications, such as Microsoft Access, Word, Excel, and FOCUS, to manipulate and present data.
Oral and written communication and conflict resolution skills.
Ability to analyze business and service delivery systems.
Ability to determine priorities, coordinate projects, meet tight deadlines, and adapt and be flexible.
Ability to conduct research with minimal supervision.
Ability to compile, analyze, and interpret data for report preparation.
A current, valid class-appropriate driver's license is required for employees operating a motor vehicle on state business; required driver training and acceptable driving record checks also apply. Employees using a personal vehicle on state business must maintain statutorily required liability insurance.
Successfully pass background and reference checks; employment is contingent on completion of the process and the Agency's ability to reasonably accommodate any restrictions.
Hold a valid Level One fingerprint clearance card issued under Arizona Revised Statutes 41-1968 to work with children and vulnerable adults.
Undergo searches of the Department of Child Safety Central Registry and Adult Protective Services Registry.
Successfully complete the Electronic Employment Eligibility Verification Program (E-Verify), as required of newly hired State employees.
Applicants must not be licensed or certified by the DDD Office of Licensing Certification and Regulation; have a principal interest in, or a spouse or close family member with a principal interest in, a DDD Qualified Vendor Agreement; or be employed or subcontracted by a DDD Qualified Vendor.

Nice To Haves

At least two years of professional experience working with people with developmental disabilities, including one year of experience monitoring residential settings.

Responsibilities

Serve as the Program Monitoring liaison between vendors and the Division, send related correspondence, and track HCBS rules audits, Self Assessments, and Attestations.
Review and approve plans and support documentation; research historical data and develop timelines and dispositions concerning vendor performance and technical assistance provided by the Division.
Travel to provide technical assistance to vendors and Division staff on programmatic and contractual issues.
Conduct on-site technical assistance reviews with vendors and coordinate and facilitate technical assistance sessions.
Travel statewide to Division service sites to conduct monitoring activities, including activities involving direct member contact.
Track AHCCCS deliverables as needed, prepare schedules, and ensure accurate documentation on final reports.
Provide Division staff with technical assistance regarding submitted report status and corrections.
Review, approve or disapprove HCBS Monitoring reports, and complete quality reviews.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Arizona State Retirement System (ASRS) participation and long-term disability plans.
10 paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement.
Stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.