Program Manager

Volunteers of America Delaware Valley•Blackwood, NJ

1d•Onsite

About The Position

The Program Manager is responsible for the overall supervision of Care Managers and other assigned staff. This includes recruitment, interviewing, hiring, training, evaluating, and scheduling staff. The role also involves overseeing the ongoing security and safety of the facility, accountability for the resident population, and supervising the orientation of all new residents and staff. The Program Manager will provide support to the Director and facilitate or co-facilitate House Government meetings. Professional interaction with clients, staff, and community members, maintaining confidentiality, and attending required meetings and training sessions are also key aspects of this position. This role requires on-call duties and may involve other duties as assigned.

Requirements

Ability to smell, stoop.
Ability to use hands to handle or feel.
Ability to reach.
Ability to stand, walk, sit, talk and hear.
Ability to lift and move up to 10 lbs.
Ability to see clearly at 20 inches or less.
Ability to observe an area that can be seen up and down or to the left and right while remaining fixed on a given point.

Responsibilities

Overall supervision of Care Managers and other assigned staff.
Recruitment, interviewing, hiring, training, evaluating, and scheduling staff.
Overseeing the ongoing security and safety of the facility.
Accountability for the resident population.
Supervising the orientation of all new residents and staff.
Completing performance evaluations and conducting regularly scheduled supervisory sessions.
Assisting the Director in conducting on-site training and staff development programs.
Assessing training needs of assigned staff, scheduling training, and ensuring attendance.
Creating monthly staff coverage schedules and arranging for call-out and emergency coverage.
Responding to all pages and calls from program staff for on-call duties.
Providing emergency coverage when necessary.
Ensuring fire safety compliance.
Collaborating with outside agencies to meet facility needs with Director's approval.
Ensuring facility cleanliness.
Scheduling and conducting regular facility inspections.
Conducting contraband searches of the facility under the Director's supervision.
Documenting facility maintenance and life safety equipment needs.
Preparing and submitting bi-weekly payroll information for assigned staff.
Overseeing the security of the facility and monitoring sign-in/out procedures.
Overseeing bed arrangements for new residents and those requesting transfers.
Ensuring adequate meals are available for clients.
Overseeing the monitoring of all medication to clients and documentation.
Ensuring shift changes occur daily.
Providing support to the Director.
Facilitating and/or co-facilitating House Government meetings.
Interacting professionally with clients, staff, and community members.
Maintaining client and staff confidentiality.
Attending and participating in staff meetings, supervisory conferences, and training sessions.