Program Manager

Honeywell • Charlotte, NC

27d • Hybrid

About The Position

The Customer Success Manager (CSM) for Key Accounts and Enterprise Mobility will be instrumental in ensuring the success of our largest customers. This role involves managing the onboarding process, providing ongoing support, and effectively handling escalations to ensure that our enterprise mobility solutions align with client expectations and business objectives. The CSM will act as a trusted advisor, advocating for customers while driving their adoption and satisfaction with our products and services.

You will report directly to our Director Sub-Region, Anastasia Ustjuzanina, and you’ll work out of our Charlotte, NC location on a hybrid work schedule.

Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.

Requirements

• Experience in Customer Success Management, Key Account Management, or Enterprise Mobility.
• Proven ability to manage onboarding processes.
• Strong skills in providing ongoing customer support.
• Experience in handling customer escalations effectively.
• Ability to ensure solutions align with client expectations and business objectives.
• Demonstrated experience acting as a trusted advisor.
• Skills in driving customer adoption and satisfaction.

Responsibilities

• Managing the onboarding process for key customers.
• Providing ongoing support to enterprise mobility clients.
• Effectively handling escalations to ensure client satisfaction.
• Ensuring enterprise mobility solutions align with client expectations and business objectives.
• Acting as a trusted advisor to customers.
• Advocating for customers within the company.
• Driving customer adoption and satisfaction with products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed