Program Manager

Residential Servicesorporated • Indianapolis, IN

4d • Hybrid

About The Position

The Program Manager for IDD Services is responsible for the oversight, training, and teaching of direct care staff and individuals. This role involves developing and monitoring habilitation plans, performing human resources functions such as disciplinary actions, scheduling, and interviews, and attending various meetings. The Program Manager also engages in advocacy activities and provides general administration and oversight of services for individuals. Key duties include acting as a liaison with state and federal regulatory agencies, ensuring compliance with laws, conducting quality assurance, and participating in on-call rotations. The position requires a commitment to individual service, a team mentality, and attention to detail.

Requirements

• At least 18 years of age
• High school diploma or GED equivalency
• 3-5 years of experience in working with persons with developmental disabilities
• Clean criminal history and OIG record
• CPR certification
• Free from communicable diseases
• Strong written and verbal communication skills
• Ability to meet physical demands of the position
• Excellent interpersonal skills
• Ability to accomplish tasks with minimum supervision
• Ability to provide effective supervision and leadership for direct care staff
• Knowledge of the MR/DD community, including resource identification
• Mature and responsible judgment needed to assist individuals in meeting their goals
• Ability to interact successfully with a variety of medical, social and psychological professionals
• Ability to use assistive equipment, including Hoyer lift and wheelchairs
• Bachelor’s Degree in Human Services or related field is required to qualify as a Qualified Intellectual Disability Professional (QIDP)
• Two (2) year’s experience working with persons with developmental disabilities (with a relevant Bachelor's degree)
• Without a degree in a related field, 3-5 year’s experience working with persons with developmental disabilities can be accepted for a QMRP designee position
• At least eighteen (18) years of age
• CPR certification
• Adequate physical health
• Free from Communicable disease(s)
• Must be able to lift 50lbs
• An interest in and empathy for persons with developmental disabilities
• Exceptional oral and written communication skills

Responsibilities

• Oversight, training and teaching of direct care staff and individuals
• Developing and monitoring habilitation plans
• Human resources functions, such as disciplinary actions, scheduling, and interviews
• Attending individual, team, and staff meetings
• Advocacy activities
• General administration and oversight of services provided to an individual
• Acting as a liaison with state and federal regulatory agencies
• Ensuring compliance with state and federal laws
• Quality assurance activities
• On-call time
• Face to face contact with individuals
• Communicating with employees
• Arranging and attending meetings
• Conducting assessments
• Interviewing potential employees
• Facilitating quarterly review meetings with all involved parties
• Ensuring staff submit all necessary documentation within assigned time frame
• Maintaining records at both office and individual’s home
• Participates in goal setting and personal centered planning
• Intervention planning
• Resource identification
• Monitoring, reviewing and writing reports
• Advocating activities
• Problem solving
• Providing outreach and public education
• Interacting with an individual’s family, guardians, case managers, federal, state, and governmental agencies and other providers
• Interviewing potential individuals (referrals)
• Coordinating staffing within your own sites to cover all shifts
• Alternating with other program managers to be on-call for evenings and weekends
• Carrying a pager and answering pages from office staff or consumers in a timely manner
• Assessing an individual’s talents, gifts, and needs using standardized tools and observation and facilitate conversation with the individual and/or other knowledgeable and interested persons
• Developing, writing and monitoring habilitation plans based on the assessed and expressed needs of the individual
• Training the individual, staff members, family and others to implement the habilitation plan
• Providing training focused on assisting the recipient to acquire, retrain or improve skills that directly affect the ability to reside as independently as possible
• Providing self-direction training for the individual including: identifying of and response to dangerous or threatening situation, making decisions and choices effecting that individuals life and initiating changes in living arrangements
• Implement money management training consisting of training and/or assistance in handling personal finances, making purchases and meeting personal finance obligations, daily living skills coaching
• Socialization training and/or assistance that allows for participation in community activities and establishing relationships
• Documentation of services provided and other information pertinent to demonstrating movement towards individual goals and outcomes, and other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level