Program Manager (Account Management)

Peraton•Harrisburg, PA

1d•Hybrid

About The Position

Peraton is seeking a Program Manager to serve as a leader with overall responsibility for account service delivery and customer mission success. This position is hybrid in Harrisburg, PA. The Program Manager will be responsible for the day-to-day delivery of Services provided and management of incidents. They will serve as a single point of contact with authority over, and accountability for, the Services delivery responsibilities and actions taken or to be taken under the customer agreement. This role has overall responsibility for managing and coordinating the delivery of the Services, including for customer satisfaction and Service Level attainment. The Program Manager serves as the primary point of accountability in dealing with Services delivery under the Agreement, or delegates to other personnel to act as points of contact with the customer with respect to specifically identified subject matter or areas. They make decisions with respect to actions to be taken by Supplier in the ordinary course of day-to-day performance of the Services and management of the customer account in accordance with the agreement. The role involves meeting regularly with customer representatives at customer facilities, building relationships with key users and decision makers, and conducting reviews on accounts on a regular basis to evaluate customers’ demands and usage of account; determine types of services/products and prices/fees satisfying the customers’ needs as well as the organization’s objectives. The Program Manager will develop and maintain a well-coordinated internal relationship with key decision makers within the organization and ensure that customers know how to use the services and provides assistance if necessary.

Requirements

High School diploma and 10 years of experience, may have supervisory or lead experience
Must be a U.S. Citizen.
Minimum of 3 years of experience serving as a Technical Program Manager/Account Manager
Demonstrated Program Management experience with a strong background in Service Delivery and ITIL processes
Proven ability to collaborate with multiple stakeholders with competing priorities, including program and customer leadership, Teaming Partners, Task Leads, and PMO staff (e.g., contracts, sub-contracts, finance, security, staffing etc.).
Experience identifying current and future staffing needs of programs
Knowledge and experience with Service Level Agreements
Demonstrated experience collaborating on program deliverables.
Intrinsically motivated with excellent communication skills, and ability to lead and manage a geographically dispersed team.

Nice To Haves

Certifications: PMP
Certifications: ITIL

Responsibilities

Responsible for the day-to-day delivery of Services provided and management of incidents.
Serves as a single point of contact with authority over, and accountability for, the Services delivery responsibilities and actions taken or to be taken under the customer agreement.
Will have overall responsibility for managing and coordinating the delivery of the Services, including for customer satisfaction and Service Level attainment.
Serves as the primary point of accountability in dealing with Services delivery under the Agreement, or delegates to other personnel to act as points of contact with the customer with respect to specifically identified subject matter or areas.
Makes decisions with respect to actions to be taken by Supplier in the ordinary course of day-to-day performance of the Services and management of the customer account in accordance with the agreement.
Meets regularly with customer representatives at customer facilities.
Builds relationships with key users and decision makers.
Conducts reviews on accounts on regular basis to evaluate customers’ demands and usage of account; determine types of services/products and prices/fees satisfying the customers’ needs as well as the organization’s objectives.
Develops and maintains a well-coordinated internal relationship with key decision makers within the organization.
Ensures that customers know how to use the services and provides assistance if necessary.