PROGRAM MANAGER

Apis Services Inc•Norristown, PA

2d•$0 - $53,227•Onsite

About The Position

The Program Manager is responsible for the overall management, administration, and daily operations of the program. This position ensures the delivery of high-quality, person-centered services that promote recovery, independence, dignity, and community integration for individuals served. The Program Manager provides leadership and supervision to staff, ensures compliance with all RHD, state, county, and licensing regulations, and maintains a safe and supportive environment for consumers and employees. The Program Manager is responsible for program development, staff supervision, quality assurance, fiscal oversight, and maintaining positive relationships with stakeholders, families, referral sources, and community partners. All duties are performed in alignment with the values and mission of Resources for Human Development.

Requirements

Minimum of three (3) years of experience working in human services or behavioral healthcare required.
Strong leadership, organizational, communication, and problem-solving skills required.
Ability to work independently and collaboratively within a multidisciplinary team.
Proficient in Microsoft Office and electronic health record systems.
Valid driver’s license with a minimum of three (3) years of driving experience in good standing required.
Successful completion of all required background clearances, including child abuse clearances when applicable.

Nice To Haves

Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field preferred.
Minimum of one (1) year of supervisory or management experience preferred.
Experience working with individuals with mental health, intellectual/developmental disabilities, substance use, or other vulnerable populations preferred.
CPR/First Aid certification may be required based on program needs.

Responsibilities

Oversee daily operations of the program to ensure effective and efficient service delivery.
Ensure services are delivered in accordance with program regulations, licensing standards, and RHD policies and procedures.
Monitor program quality and implement improvements as needed.
Maintain a safe, healthy, and supportive environment for consumers and staff.
Participate in strategic planning and program development initiatives.
Recruit, hire, train, supervise, and evaluate program staff.
Provide ongoing coaching, leadership, and professional development opportunities.
Develop staffing schedules to ensure adequate program coverage.
Conduct regular staff meetings and ensure effective communication among team members.
Address employee performance concerns in a timely and professional manner.
Ensure person-centered services are individualized and responsive to consumer needs.
Monitor documentation and service plans for accuracy, quality, and compliance.
Support staff in crisis intervention and problem-solving when necessary.
Advocate for consumer rights, dignity, and access to community resources and services.
Foster an environment that promotes recovery, empowerment, and independence.
Ensure compliance with all applicable federal, state, county, and agency regulations.
Maintain accurate program records, reports, and documentation.
Conduct regular audits of files, medication records, incident reports, and other required documentation.
Ensure incidents are reported and addressed according to policy and regulatory requirements.
Participate in licensing inspections, audits, and corrective action planning as needed.
Assist with budget management and monitor program expenditures.
Approve staff timesheets, PTO requests, and payroll documentation.
Monitor inventory, supplies, and program resources.
Maintain confidentiality of all consumer and employee information.
Develop and maintain collaborative relationships with referral sources, providers, families, and community organizations.
Represent the program professionally in meetings, community events, and agency initiatives.
Participate in on-call rotation and provide emergency support as needed.