Program Manager - The Layover

The People Concern•Los Angeles, CA

18h•Onsite

About The Position

The Overnight Program Manager is responsible for overseeing all overnight operations at the interim housing site, ensuring a safe, supportive, and compliant environment for both clients and staff. This role provides direct supervision to overnight Support Specialists, manages crisis intervention and site safety, ensures completion of required documentation and HMIS reporting, and maintains compliance with agency policies, funder requirements, and LAHSA Interim Housing standards.

Requirements

High School Diploma or GED or Equivalent
Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homeless, mental illness, or are dually-diagnosed
Minimum of two (2) years’ experience providing Case Management services to unhoused population required
Skilled in non-violent crisis intervention
Demonstrated knowledge of issues faced by population served
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, presentation, teambuilding and computer skills
Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
Detail oriented with excellent time management, organizational, written, verbal, interpersonal, team building, and computer skills
Current, valid California Driver’s License with an acceptable driving record
Ability to provide some evening and weekend hours to ensure continuity of care
On-call 24/7 is a requirement
Proficient in Microsoft Word, Outlook, Excel, and database applications
Able to obtain and maintain CPR/First-Aid certification

Nice To Haves

At least two (2) years of leadership/management experience in an Interim Housing site preferred
Bachelor's Degree
Minimum one (1) year of supervisory experience strongly preferred
Two (2) Years Case Management experience strongly preferred
Strong computers skills: all Microsoft Office programs
Experience in Interim Housing programs

Responsibilities

Develop effective relationships with clients using a client-centered approach that includes motivational interviewing, harm reduction and trauma informed care principles
Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness and substance addiction
Provide guidance to staff ensuring that they are able to implement appropriate interventions to reduce barriers
Promote opportunities to support critical thinking among team members
Provide crisis intervention and triage services
Manage client grievances and ensure timely resolution of client complaints
Work with the Director to ensure that the physical site is well-maintained and safe
Provide oversight of the daily operations of shelter, including scheduling of staff and making sure that all shifts are appropriately covered
Work with management team to provide on call coverage for emergencies
Develop expert knowledge of documentation required by the agency and the funders, and ensure compliance with documentation standards, including electronic databases and paper charts
Work within the CES system to ensure most vulnerable are being matched to best fit housing options
Manage intake process and ensure that all open beds remain filled with appropriate referral in timely manner
Assist with preparing data for reports to funders, and track other data as directed
Responsible for and overseeing internal site auditing of client’s charts
Effectively represent agency at funding partner or collaborative meetings
Provide individual and team supervision, support, and performance evaluations for all direct reports
Co-Facilitate staffing meetings
Ensure adherence to agency policies and procedures
Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
Communicate effectively, and in a timely manner, with management, peers, collaborators, and funders
Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
Maintain client confidentiality at all times, while following agency, state, and HIPAA laws
Incorporate life skills programming and other milieu and enrichments services into the program design
Conduct analogue and digital audits of client files and Clarity Profiles
Manage site inventory
Develop and improve programing, identify and implement new systems when appropriate, manage budgets and participate in hiring of all staff
Train staff on programmatic expectations, including documentation, boundaries, and strength based approach to interventions
Maintain a current, thorough knowledge of community resources and utilize these to provide services to clients

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Retirement Planning (403b) & Matching
Paid Holidays
Paid Vacation Days
Paid Sick Days
Employee Assistance Plans (EAP)
TELUS Health
Flexible Spending Account (FSA)
Basic Life / Accidental Death & Dismemberment (AD&D)
Voluntary Short- and Long-Term Disability
Voluntary Pet Insurance
Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
The People Concern University & Certificates