Qualified candidates for this position will provide support to customers, both internal and external with key account program management. This role involves leadership and management of functions/people, organization and prioritization, and tactical, operational, and strategic communication both internally and externally. The Program Manager will coordinate with Sales and Customer Service, Engineering, Operations, and Quality teams. They will also need an operational understanding (TMS and Customer), data gathering and analysis skills, and the ability to solve complex and ambiguous problems. This role requires taking charge and leading in addressing problems, opportunities, and other 'hot spots' quickly and effectively. Discrepancy resolution and strong comfort with conflict resolution are essential. A general financial and business understanding, along with awareness of compliance and regulatory requirements, and general contract review are also key aspects of this position. The Program Manager will manage development projects for Key Accounts & product management and work with Sales and Marketing to develop sales tools, including marketing materials, promotional programs, and training for the sales force and distribution channels. Conducting and facilitating regular customer meetings, including travel to customer sites as needed, is also a responsibility.
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Job Type
Full-time
Career Level
Mid Level