Program Manager

Dexter Magnetic Technologies•Elk Grove Village, IL

About The Position

Dexter Magnetic Technologies supplies specialized magnetic solutions and components to demanding applications in the medical, aerospace, defense, semiconductor manufacturing, oil and gas, and industrial end markets. Dexter’s engineers solve complex customer problems with innovative solutions, winning business based on quality, customer support, and application engineering expertise. The Program Manager is responsible for facilitating all program deliverables and serves as the day-to-day contact for assigned accounts, building trust and rapport while identifying, documenting, and acting on areas of opportunity and otherwise delivering and developing best practices. As a Program Manager, you will manage projects for assigned OEM accounts with a global reach within highly regulated end markets. Your mission will be to bring maximum value, world class customer experience, and meaningful and mutually beneficial outcomes for The Company and the customer. You’ll work cross functionally to provide outcomes to the benefit of our strategic priorities as they align with the account strategy. You are able to identify valuable recommendations, communicate them in an actionable frame, and build a coalition to execute that priority as well as to identify further value-added project opportunities to satisfy the needs of a long-term customer relationship.

Requirements

Bachelor of Engineering or Business with 5-7 years of relevant work experience, preferably within engineering, sales or project management.
Expertise managing complex programs in a highly regulated manufacturing environment and global matrix environment ideally at OEM and/or Tier 1
Demonstrated large project management experience.
Ability to work effectively across multiple departments in a deadline-driven environment.
Experience successfully managing rigorous customers in our Aero/Defense, Medical, or Semi CapEx end markets.
Outstanding interpersonal skills, with the ability to influence customers at multiple levels with a desire and talent to collaborate with diverse and remote teams.
Must be a U.S. citizen or permanent resident (ITAR).

Responsibilities

Contribute to the development of the account plans aligned with overall business objectives.
Lead a cross function team on execution of the plan both internally and externally with assigned accounts.
Work collaboratively with all areas of the business to divide and conquer both strategic and tactical actions with assigned accounts. Interface with assigned accounts to understand and prioritize requirements, requests, and issues into actionable tasks for the greater cross functional teams.
Own weekly customer meetings, notes, presentations, and follow up on key programs.
Communicate effectively with both internal and external stakeholders at all levels to better understand customer needs, business priorities, and share insights.
Provide guidance on responses, deliverables, and proposals based on strong working relationships with assigned accounts.
Tracks status to customer deliverables and take ownership of meeting and exceeding expectations.
Identify potential account specific risks, develop and execute mitigation strategies.
Other duties as assigned.