Program Manager

Global Medical Response•St. Louisville, OH

2d•Onsite

About The Position

The Program Manager (PM) provides leadership, support, and resources so that the base can deliver customer-oriented, high-quality patient care in a safe and efficient manner. In every situation, the PM does what is right for the patient and staff through the support of company SOPs and protocols. The PM provides effective problem-solving, process improvement, leadership, communication, and team-building skills.

Requirements

One (1) year management or supervisory experience.
Ability to design, execute, and measure an effective business and marketing plan.
Excellent verbal and written communication skills
Basic computer skills
Must live within 70 miles of base location
Must be able to pass a drug test and background check in accordance with GMR policies.

Nice To Haves

Previous experience as a registered professional nurse, paramedic, or respiratory care practitioner is preferred.
Bachelor's degree or equivalent knowledge and experience preferred.

Responsibilities

Takes responsibility for the overall integrity of the team and team building, as well as providing team leadership and guidance.
Responsible for the development of the annual base budget and Performa.
Direct reporting relationship with the base clinical crew (Flight Nurse, Flight Paramedic, and Medical Crew Lead) and for base-specific operational and service delivery issues.
Participates in the hiring of base operations personnel and providing guidance in annual performance evaluations for base staff.
Provides guidance in crew performance management.
Enacts disciplinary actions for clinical personnel according to established policies, including counseling, written reprimands, promotions, demotions, and suspensions; makes recommendations concerning terminations.
Ensures that all base crewmembers are in compliance with company standards and CAMTS regulations.
Responsible for customer mapping to understand customer goals and required deliverables.
Responsible for “customer listening” to understand and gain insight into the customer experience, needs, and wants.
Manages customer relations, including in-region business development, communication, and contract management.
Oversees base marketing and public relations needs.
Participates in the preparation and execution of the annual base operating, patient transport, and capital budgets.
Continuous variance analysis and corrections.
Responsible for appropriate and measurable financial plan(s).
Actively participates in the local service area to effectively market all end-users and to increase appropriate use of company transport resources.
Serves as a member of the management team and contributes willingly, effectively, and efficiently as a team member in accomplishing the stated goals of the organization.
Represents the Company at public and professional meetings, specifically responsible for those meetings within that base’s service area.
Coordinates and manages the local leadership team meetings.