Program Manager

Rocket Mortgage•Detroit, MI

About The Position

As the Program Manager, you are responsible for tying enterprise strategy to objectives across multiple entities, business areas and often vendor partners to deliver value. You connect all relevant projects and initiatives to a common set of goals and success measures, focusing on dependencies, key business metrics, stakeholder alignment and execution management. Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown Apply Agile methods to define, plan and execute on program objectives Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives Identify both qualitative and quantitative program success metrics Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment Maintain accurate and up-to-date artifacts related to the phases of the program management lifecycle Manage communications by defining, engaging and advising stakeholders and clients on execution and progress Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope Identify and document how the program scope impacts business process or technology architecture Manage risks and issues by identifying and escalating decisions at all levels to achieve results Coach project or program frameworks Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work Act as a trusted advisor to senior leaders for program-level decision making Understand and apply change management to program work

Requirements

5 years of project management experience
2 years of program management experience
1 year of technology product implementation experience
Bachelor’s degree in business administration or information technology or equivalent work experience
Ability to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growth
Proficiency in communicating and breaking down higher-level, complex business strategy
Successful experience leading teams and/or coaching and mentoring team members or peers
Ability to set and manage partner and client expectations
Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership
Ability to understand and respond to clients' needs in rapidly changing business environments
Demonstrated ability to handle aggressive deadlines and juggle multiple workstreams
Experience with planning, organizing and establishing priorities to achieve quantifiable results
Ability to pivot to changing demands in a project or program environment that requires re-planning and reorganization
System thinking abilities and the ability to identify upstream and downstream business impacts because of changes implemented through program scope

Nice To Haves

Program Management Professional certification, Program Management Professional certification or the equivalent
Experience working with, and applying Agile methodologies
Proficiency in Microsoft Project or an equivalent project scheduling tool
Proficiency in the Microsoft Office suite
Proven track record of coaching and architecting program or project management best practices and methods

Responsibilities

Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown
Apply Agile methods to define, plan and execute on program objectives
Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives
Identify both qualitative and quantitative program success metrics
Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment
Maintain accurate and up-to-date artifacts related to the phases of the program management lifecycle
Manage communications by defining, engaging and advising stakeholders and clients on execution and progress
Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope
Identify and document how the program scope impacts business process or technology architecture
Manage risks and issues by identifying and escalating decisions at all levels to achieve results
Coach project or program frameworks
Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work
Act as a trusted advisor to senior leaders for program-level decision making
Understand and apply change management to program work