Program Manager (LSNC NORC)

Goddard Riverside Community Center•New York, NY

1d•Onsite

About The Position

The NORC Program Manager provides strategic leadership and operational oversight for the Lincoln Square Neighborhood Center (LSNC) Naturally Occurring Retirement Community (NORC) Supportive Services Program. This position is responsible for the planning, implementation, and supervision of all NORC program components, including social services, outreach, health and wellness programming, community engagement, and partnerships. The role oversees staff and consultants, manages program operations and budgets, coordinates program activities and special events, and ensures compliance with agency policies and funding requirements. The NORC Program Manager works collaboratively with internal teams, healthcare providers, and community partners to support older adults in aging safely and independently in their homes, while fostering a vibrant and inclusive community environment. The NORC Program Manager works in close strategic partnership with the LSNC West 65th Street Older Adult Center (OAC) Director to ensure alignment and integration of services across LSNC Aging Services. This collaboration supports coordinated programming, shared outreach strategies, and the efficient use of resources to expand engagement, strengthen service delivery, and enhance the overall continuum of care for older adults served by both the NORC and OAC programs.

Requirements

Bachelor’s degree in social work, Human Services, Public Health, or related field required.
Minimum 3 years of progressive leadership experience in aging services, NORC supportive services programs, or community-based programs serving older adults.
Demonstrated experience supervising multidisciplinary staff, consultants, interns, and volunteers, with responsibility for program operations and service delivery.
Proven experience managing community-based programs including case management, case assistance, outreach, and health or wellness programming for older adults.
Experience working with government-funded aging services programs and contract compliance requirements.
Demonstrated leadership in planning, monitoring, and achieving contracted program goals and service targets, ensuring compliance with funding and reporting requirements.
Strong background in community engagement, partnership development, and program coordination within diverse urban communities.
Proven Experience managing program budgets, invoices, and contracts.
Excellent organizational and project management skills.
Ability to manage multiple priorities in a dynamic environment.
Strong communication and community partnership skills.
Proficiency in Microsoft Office and client data systems.

Nice To Haves

Master’s degree / LMSW preferred.
Bilingual (English/Spanish or English/Chinese) preferred.

Responsibilities

Responsible for effective implementation and delivery of all contracted NORC services.
Monitor program performance to ensure contracted service goals, units of service, and performance indicators are met or exceeded.
Oversee program compliance with NYC Aging and other funding source requirements, ensuring accurate documentation, reporting, and readiness for program assessments, audits, and monitoring visits.
Implements corrective actions and performance improvement strategies when needed to maintain compliance and achieve contract goals
Oversee staff activities and service documentation to maintain accurate reporting and compliance with contract requirements.
Review program data regularly to evaluate progress toward contract deliverables and service targets and implement corrective strategies when necessary.
Coordinate with agency leadership and fiscal teams to ensure timely reporting, program accountability, and contract compliance.
Maintain strong communication with funders and partners to support successful contract implementation and continuous program improvement.
Oversee the day-to-day operations of the LSNC NORC Supportive Services Program.
Supervise NORC staff, consultants, interns, and volunteers.
Provide leadership and oversight of case assistance, case management, outreach, and program services.
Ensure compliance with agency policies, contractual requirements, and program standards.
Maintain accurate documentation, program statistics, and program reports.
Represent the program in internal meetings, community coalitions, and partner collaborations.
Collaborate closely with the West 65th Street Older Adult Center (OAC) Director and team to coordinate programming, outreach efforts, and shared initiatives that benefit older adults served by both programs.
Support coordination of joint events, health and wellness initiatives, and community engagement activities between the NORC program and the OAC.
Facilitate communication and collaboration to ensure alignment of services, efficient resource sharing, and seamless experience for participants accessing services across both programs.
Manage the NORC program budget, ensuring responsible and effective use of resources.
Prepare, review and approve program invoices and expenditures in accordance with agency procedures.
Track and monitor program spending to ensure alignment with budget allocations.
Coordinate with agency fiscal staff regarding budget reports, reimbursements, and financial documentation.
Assist with budget planning and forecasting for program operations and activities.
Add Program invoices to Intacct.
Manage consultant and vendor relationships that support NORC services and programming.
Coordinate and oversee consultant contracts for program services such as health providers, instructors, wellness specialists, and cultural programming.
Ensure consultants meet contractual obligations and deliver high-quality services to members.
Review invoices and confirm service delivery prior to payment processing.
Oversee case assistance and case management services to NORC residents.
Oversee Health Care Assistance and Health Care Management by community nurses
Supervise staff in conducting assessments, service planning, referrals, and follow-up services.
Support participants with access to healthcare, entitlements, housing assistance, and community resources.
Provide case assistance and case management as needed
Develop and implement outreach strategies to engage isolated and underserved older adults.
Conduct community outreach to increase awareness of NORC services.
Build partnerships with healthcare providers, community organizations, and local institutions.
Represent LSNC NORC at community meetings, events, and collaborative initiatives.
Oversee the development and implementation of health, wellness, educational, recreational, and cultural programming for NORC members.
Coordinate and manage NORC monthly activities calendar in collaboration with program staff and consultants.
Plan and oversee special events, workshops, celebrations, and community gatherings that promote engagement and social connection.
Coordinate off-site programs, field trips, and partner-led programming.
Ensuring activities reflect the needs, interests, and cultural diversity of NORC members.
Oversee member registration and intake processes, including needs assessments and surveys.
Ensure participants are connected to appropriate services and programs.
Monitor member satisfaction and implement program improvements based on feedback.
Support and coordinate the NORC Advisory Council.
Collaborate with council members and partners to establish program priorities and initiatives.
Facilitate NORC partner meetings and strengthen collaborative relationships.
Provide daily data activities entry (VIVE) and reporting.
Monitor service delivery to ensure program goals and outcomes are achieved.
Prepare reports for internal leadership and funding partners (NY SOFA, NYC Aging, etc).
Support compliance with agency policies and funding requirements.