Program Manager

Pivotal Now • San Jose, CA

1d • $95,100 - $106,305 • Hybrid

About The Position

The Program Manager leads the planning, implementation, and evaluation of programs that support PIVOTAL's scholars. This position oversees grant-funded initiatives, career readiness programming, college access experiences, and strategic partnerships while ensuring program goals, reporting requirements, and community impact objectives are achieved. The Program Manager collaborates across teams and with external stakeholders to expand opportunities for scholars, strengthen partnerships, drive continuous improvement, and advance PIVOTAL's mission through high-quality, data-informed programming.

Requirements

• Bachelor’s degree in social work or a related field (psychology, education, etc.)
• 7-10 years of professional experience, with four of those in a team management role
• Experience working directly with clients from underserved populations
• Strong ability to synthesize complex information and communicate it succinctly
• Superior presentation, writing, organizational, and interpersonal skills, with exceptional attention to details
• Demonstrated success developing and evaluating program models
• Strong project management skills overseeing complex, multifaceted projects resulting in measurable successes and program growth
• Strong track record in building and stewarding partnerships with community organizations to enhance initiatives and objectives
• Full background check
• Comply with PIVOTAL’s COVID requirements as per current policy at the time of hire
• Provide TB clearance
• Candidates will be required to transport scholars as needed
• Must maintain appropriate current driver’s insurance and participate in the DMV pull program

Nice To Haves

• Deep knowledge of the foster care system
• Ability and desire to relate to, and work with, a diverse team serving a diverse student population
• Demonstrated commitment to educational equity
• Knowledge of workforce development programs

Responsibilities

• Own the successful execution of multiple county and grant-funded programs by ensuring contract deliverables, reporting requirements, and compliance obligations are met accurately and on schedule.
• Lead the development of compelling, data-informed reports, narratives, and presentations that communicate program outcomes, organizational impact, and return on investment to funders, partners, and leadership.
• Establish systems for tracking program performance, outcomes, and scholar engagement, using data and feedback to drive continuous improvement and strategic decision-making.
• Anticipate, identify, and resolve operational and programmatic challenges to ensure effective service delivery and achievement of organizational goals.
• Lead the planning, coordination, and execution of college tour experiences that increase scholars' exposure to post-secondary opportunities and support college readiness goals.
• Develop and maintain partnerships with colleges, universities, and educational stakeholders to expand access to meaningful educational experiences for scholars.
• Design college exploration opportunities that align with organizational priorities and support scholars in making informed decisions about their educational pathways.
• Oversee the organization’s Career Coaching Program, driving program design, implementation, participant engagement, and outcome achievement.
• Build and strengthen partnerships with employers, workforce development organizations, and career readiness providers to expand career exploration and employment opportunities for scholars and alumni.
• Develop and execute recruitment, engagement, and retention strategies that maximize participation and successful completion of career coaching and workforce development programs.
• Evaluate program effectiveness and participant outcomes, implementing enhancements that increase program impact and participant success.
• Serve as the primary staff liaison to the PIVOTAL Alumni Council to foster alumni engagement, support programmatic goals, strengthen alumni networks, and identify opportunities for mutual collaboration and impact.
• Cultivate and steward strategic partnerships with community organizations, educational institutions, employers, and other stakeholders to expand resources and opportunities for scholars and alumni.
• Represent PIVOTAL with external partners and stakeholders to advance the organization's mission, visibility, and community impact.
• Serve as the primary program liaison to the Development team, providing timely and accurate program data, impact stories, scholar outcomes, and other information necessary to support fundraising and donor engagement efforts.
• Partner with Development staff to successfully execute donor, funder, scholar, alumni, and community engagement events that advance organizational goals and strengthen stakeholder relationships.
• Translate program outcomes and impact into compelling stories and presentations that support grant applications, donor stewardship, community engagement, and organizational visibility.
• Lead the ongoing management of the Community Health Worker (CHW) pilot program, ensuring achievement of program objectives, compliance requirements, and reporting obligations.
• Oversee program operations, systems, and partner coordination to ensure accurate service tracking, documentation, credentialing, and scholar support.
• Monitor program performance and emerging trends, providing recommendations to improve effectiveness, sustainability, and long-term program success.
• Design, facilitate, and oversee professional development opportunities, workshops, and trainings that build knowledge, skills, and engagement among scholars, alumni, staff, and community partners.
• Partner with cross-functional teams to align programming, share best practices, and contribute to organization-wide initiatives and strategic priorities.
• Foster a culture of continuous learning, collaboration, and innovation through leadership, knowledge sharing, and active participation in organizational planning efforts.
• Other Duties or Projects as Assigned

Benefits

• Medical, dental, and vision insurance with 100% employer-covered premiums (depending on plan selection)
• Life insurance and Accidental Death & Dismemberment (AD&D) insurance
• Flexible Spending Account (FSA)
• Commuter benefits
• Employee Assistance Program (EAP)
• 401(k) plan with up to a 4% employer matching contribution
• 15 days of vacation accrual during the first year, with increased accrual based on tenure
• 12 paid holidays annually, plus a holiday break in December
• Generous family leave and workplace accommodations available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager