Program Manager – Home Care Services

Paragon Home Care•McLean, VA

8d•Onsite

About The Position

Paragon Home Care is seeking a highly organized, service-oriented, and proactive Program Manager to oversee the day-to-day operations of a private-duty home care program located on-site at a senior living community in Northern Virginia. This is a key leadership position responsible for managing daily operations, coordinating caregiver schedules, supporting client intake, maintaining strong communication with residents and families, and ensuring a high-quality service experience. The Program Manager will serve as the primary on-site representative for Paragon Home Care while working closely with Paragon’s internal operations team for scheduling, staffing, care coordination, and after-hours/on-call support. The ideal candidate has experience in home care, senior living, healthcare operations, client service, scheduling, or care coordination. An LPN license is preferred but not required.

Requirements

Experience in home care, senior care, senior living, healthcare operations, client services, or care coordination.
Strong organizational and follow-through skills.
Excellent communication and interpersonal skills.
Ability to manage multiple priorities in a fast-paced service environment.
Comfortable working directly with older adults, families, caregivers, and senior living leadership.
Strong judgment, professionalism, and problem-solving ability.
Ability to handle sensitive resident/client situations with discretion and compassion.
Basic computer proficiency and ability to learn scheduling or care management software.
Reliable transportation to work on-site in Northern Virginia.

Nice To Haves

Current Virginia LPN license.
Prior experience in private-duty home care or non-medical home care.
Experience with caregiver scheduling or staffing.
Experience working in a senior living community, assisted living, independent living, CCRC, or healthcare setting.
Familiarity with WellSky or similar home care software.
Supervisory or team lead experience.
Knowledge of client intake, care plans, service coordination, and caregiver matching.

Responsibilities

Serve as the on-site Program Manager for a private-duty home care program within a senior living community.
Manage daily operations Monday through Friday during regular business hours.
Respond promptly and professionally to resident, family, caregiver, and community staff inquiries.
Coordinate new client inquiries, intake workflow, service starts, schedule changes, and ongoing care needs.
Work with Paragon’s internal operations team on caregiver staffing, scheduling, care coordination, and service follow-up.
Help maximize utilization of existing caregiver staff before requesting supplemental staffing support.
Monitor caregiver attendance, call-outs, client fit, service quality, and overall performance.
Support caregiver communication, coaching, issue resolution, and escalation of performance concerns.
Help ensure clients receive consistent, responsive, and high-quality service.
Maintain regular communication with senior living community leadership and Paragon management.
Track key operating metrics, including service hours, staffing gaps, client concerns, caregiver utilization, and service recovery items.
Participate in weekly operational reviews and provide updates on program performance.
Coordinate with Paragon’s existing after-hours/on-call team for urgent needs outside regular business hours.
Promote a professional, customer-service-focused culture for residents, families, caregivers, and community partners.